Claim Investigator

Certum Legal Solutions•Newark, NJ

10d•$50,000 - $60,000•Onsite

About The Position

This role supports the Case Management team throughout the pre-litigation claims process. The Claim Investigator works directly with claimants, conducts investigations, reviews and coordinates records, maintains case documentation, and serves as a key point of contact to guide claimants through their case.

Requirements

AA Degree and a year or more experience working in a Personal Injury, MedMal, or Insurance Defense legal practice
Quick learner, someone that can grasp concepts and apply them to similar projects
Empathetic, great listener, patient, and possesses strong communication skills
Detailed-oriented and good at following established procedures
Self-motivated
Strong time management skills
Skilled in data entry with various software programs

Nice To Haves

Spanish speakers (Pending assessment)

Responsibilities

Conduct interviews and follow-ups with claimants or their representative who are victims of defective drugs or devices, environmental contamination, or have a general personal injury claim
Conducts pre-litigation investigations, aspects of discovery work, reviewing records, drafting correspondence, analytical work, and updates, follows and guides claimant through the pre-litigation process
Coordinating and following up on the retrieval of claimant’s records.
Review medical records, annotating records following our robust bookmarking procedures
Point of contact for your claimants, providing updates to their claim
Interprets and disseminates information concerning claims and casework to supervisors
Undertake a variety of administrative duties such as scheduling claimant appointments, managing calendars, and maintaining up-to-date case notes