Claim Director

Chubb•Alpharetta, GA

7h•$83,600 - $119,900

About The Position

This role focuses on technical claim handling for Westchester insureds nationwide. The Claim Director manages complex excess casualty claims, both litigated and non-litigated, and is accountable for claim handling and disposition, including investigation, coverage determination, reserving, negotiation, and settlement or trial strategy. The position involves coordinating with and servicing internal and external business partners and representing the company in meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences, and trials. Travel is required, typically approximately 10% to 20%, though it may be greater depending on business needs. The role handles mainstream casualty, specialty risks, and business auto claims, and includes analyzing coverage, directing investigations and expert and defense counsel assignments, evaluating exposure, and managing reserves. Candidates who do not already hold an applicable resident or designated home state adjuster license will be required to obtain one and may need additional state licenses.

Requirements

3–5 years of experience as a claims professional or attorney, with specialized technical competence handling high-exposure claims and hands-on file and litigation management.
Automobile and General Liability experience involving Products, Premises Liability, Oil / Gas and Energy, Trucking, and Advertising Injury claims.
Strong background and demonstrated ability in significant coverage matters, including Additional Insured analyses.
Understanding of insurance tenets and legal principles.
Knowledge of Property & Casualty Group coverage and services.
Working knowledge of industry best practices and procedures.
Ability to work independently and assimilate learning materials on varied subjects from different sources.
Excellent interpersonal communication and negotiation skills, with the ability to deal professionally with customers and business partners.
Ability to make prompt, intelligent decisions based on detailed analysis of complex issues.
Strong relational skills, particularly in adverse or high-pressure situations.
Obtain an applicable resident or designated home state adjuster license, and possibly additional state licenses, if not already held.

Nice To Haves

A law degree is recommended but not required.

Responsibilities

Provide outstanding customer service and work with insureds and brokers in adjusting mainstream casualty, specialty risks, and business auto claims.
Analyze coverage and communicate coverage positions, as warranted, under the direction of a supervisor and coverage unit.
Conduct, coordinate, and direct investigations into loss facts and the extent of third-party damages.
Direct and closely monitor assignments to experts and defense counsel.
Evaluate coverage, liability, and damages information to determine the extent of exposure to the insured and the company.
Set reserves within authority or recommend reserve changes to a supervisor.
Travel to conferences, mediations, and trials as necessary.
Coordinate with and service internal and external business partners, and represent the company in meetings with management and business partners, mediations, arbitrations, settlement conferences, and trials.