Senior Claim Director

AXIS • Alpharetta, NJ

2d • Hybrid

About The Position

AXIS Capital is seeking a Senior Claim Director, Specialty Complex Claims, to join its North America Claims team. The role reports to the Head of Specialty Complex Claims and involves handling a broad range of complex claims and coverage disputes across multiple lines of business, including Casualty, Commercial Property, Financial Lines, EPL, Cyber, Professional Lines, Design Professionals, Environmental, Program Claims, Canada Claims, and Accident & Health. The position also supports AXIS’s North America Claims value proposition through regular engagement and communication with stakeholders, brokers, and insureds.

The Senior Claim Director directly handles complex coverage matters, including coverage litigation and arbitration, and develops claim and litigation strategies. The role manages outside coverage counsel, litigation costs, discovery, company witness preparation, counsel selection, and referrals. It provides coverage guidance to North America Claims teams, collaborates with legal, underwriting, actuarial, litigation management, and vendor management teams, and identifies trends and portfolio-level issues. The director also supports underwriting inquiries, coaches and mentors claims colleagues, and builds relationships with internal and external stakeholders. Travel is associated with the role for team management, court proceedings, mediations, and settlements.

The role is hybrid, with three days per week in the office, and is open to candidates in Alpharetta, Georgia; Red Bank, New Jersey; Short Hills, New Jersey; Princeton, New Jersey; or New York City. AXIS describes its culture as inclusive, collaborative, and entrepreneurial, and highlights career growth, social impact initiatives, and a hybrid work model. The expected base salary range is $125,000–$160,000, with target incentive compensation based on corporate and individual performance. The posting also describes a benefits package that includes medical plans, health and wellness programs, retirement plans, tuition reimbursement, and paid vacation.

Requirements

• 7–10+ years of claims management experience handling a wide variety of coverage issues and coverage litigation across the relevant claims disciplines.
• Experience practicing law as well as claims management, including directly managed and third-party administrator-managed claims.
• Law degree and admission in good standing to one of the fifty state bars.
• Adjuster licenses in all states required by AXIS.
• Demonstrated leadership, organizational, and management skills.
• Ability to influence and collaborate at all organizational levels, internally and externally, and to identify and resolve complex disputed claims.
• Analytical thinking and ability to drive results using legal and claims processes.
• Ability to balance immediate claim issues with broader portfolio and customer-service impacts of coverage disputes.
• Excellent oral and written communication skills, including the ability to work with people who have conflicting expectations, differing opinions, and multiple viewpoints.
• Demonstrated experience handling coverage issues involving varied loss scenarios and reporting or presenting about them to senior management.
• In-depth knowledge of claims, litigation, arbitration, and trial processes, along with strong analytical, investigative, and negotiating skills.

Responsibilities

• Directly handle claims involving complex coverage issues, including investigation, analysis, and evaluation of coverage, liability, and damages.
• Directly handle coverage disputes, including litigation and arbitration initiated by AXIS issuing companies or involving those companies as parties.
• Develop claims and litigation strategies and assign, direct, and manage outside counsel in coverage litigation or arbitration.
• Manage coverage counsel and litigation costs, collaborating with Litigation Management and Vendor Management teams on cost control and counsel-panel development.
• Manage discovery issues and responses, identify relevant and responsive information, promote consistency, and ensure company witnesses are adequately prepared for depositions and trials.
• Provide North America Claims teams with guidance on coverage issues, disputes, claim handling, time-limited demands, and emerging issues; recommend and approve outside coverage counsel assignments.
• Review coverage positions for matters in states identified in the Specialty Complex Claims Referral Guidelines.
• Collaborate across disciplines and business units, including with the General Counsel team on errors and omissions issues arising from claims handling.
• Manage the selection of and requests to hire coverage counsel for claims pending in North America.
• Identify liability and coverage trends and issues affecting individual claims or portfolios, and develop processes and strategies for consistent claims management across affected underwriting segments and lines of business.
• Support underwriting inquiries and information requests regarding policy construction and drafting, claim trends, data analysis, and risk assessments.
• Coach and mentor North America Claims teams on coverage issues and related guidance.
• Build and maintain relationships with internal stakeholders and external stakeholders, including brokers, insureds, attorneys, auditors, reinsurers, and vendors.
• Communicate extensively with senior executives, brokers, reinsurers, actuaries, insureds, and auditors.
• Demonstrate AXIS behaviors aligned with its values of People, Decisiveness, Excellence, and Stronger Together.

Benefits

• Medical plans for employees and their families
• Health and wellness programs
• Retirement plans
• Tuition reimbursement
• Paid vacation
• Competitive target incentive compensation based on corporate and individual performance
• Comprehensive and competitive benefits package
• Hybrid work model and flexibility
• Career growth and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior