Claim Associate

One80 • Glencoe, MD

1d

About The Position

The Claims Associate supports captive insurance claims operations by managing communications, maintaining accurate claim data, and assisting with reporting and administrative processes. This role monitors dedicated mailboxes and phone lines, triages and distributes correspondence, and serves as a point of contact for insureds, brokers, captive managers, TPAs, and fronting carriers. Responsibilities include entering and maintaining claim information in the claims system, preparing and issuing routine claim correspondence, supporting report and loss run production, and managing incoming documentation from carriers to ensure timely follow-up. The position also handles administrative tasks such as document redaction, quality review, indexing, DocuSign workflow creation, and secure distribution, while contributing to audits, special projects, and regulatory or client-driven initiatives.

Requirements

• 1-3 years of experience in claims administration/support or insurance operations.
• Strong working knowledge of insurance claim workflows and terminology.
• Demonstrated experience working with claim management systems.
• Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and external partners.
• Advanced organizational and time-management skills with the ability to manage competing priorities independently.

Nice To Haves

• Associate or bachelor’s degree preferred; equivalent relevant experience may be considered.

Responsibilities

• Monitor dedicated claim mailboxes, handling and distributing mail as appropriate.
• Enter, review, and maintain data within the claim management system, ensuring accuracy, completeness, and adherence to internal standards and service level expectations.
• Answer and return calls from dedicated phone lines.
• Prepare, review, and distribute written acknowledgements and routine claim correspondence to insureds, brokers, captive managers, TPAs, and fronting carriers.
• Assist with the creation and distribution of internal and external reports and loss runs.
• Monitor and manage communications and documentation from fronting carriers, ensuring proper routing and follow-up.
• Perform administrative tasks including redaction, quality review, document indexing, DocuSign workflow creation, and secure distribution.
• Assist with department-wide initiatives, audits, special projects, and regulatory or client-driven requests as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree