Claim Operations Associate I/Claim Operations Associate 2

Great American Insurance Group•Cincinnati, OH

20h•Hybrid

About The Position

Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Corporate Claims Operations is a claim support shared service in Corporate Claims, a division of Great American Insurance. The Property & Casualty claim support team assists in claim intake, set up, assignment, financials, compliance, secure file delivery, and everything in between for more than 20 claim departments and 3 other Corporate shared services within the Great American organization. This means we support 150+ Claim Professionals across the entire company. Joining this team will give you a unique view of the company with the ability to network across divisional lines. Because this team is in high demand, we are looking for a candidate who wants to join a High Performing Team to contribute to our development and growth. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Requirements

Navigate multiple systems
Collaborative mindset
Curiosity
Professional writing
Willingness to seek out resources
Self-motivated
High school diploma or equivalent
0-5 years of related experience
Performs work under supervision.
Demonstrates beginner to intermediate knowledge of forms/systems, policy analysis, claim operations requirements and related management systems.

Responsibilities

Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
Perform claim operations and payment functions for one or more lines
Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
May perform systems functions, including determining errors/corrections on claims system(s).
Update claim files and maintains, corrects and/or updates data using office technology
Learns basic claim handling and how support is necessary
Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding
Perform mail functions including research to identify recipient for misdirected mail within the company or externally
Exhibits ability to use appropriate resources necessary to complete support requirements
Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations.
Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.