Claim Associate - Auto - Hybrid

State Farm•Tempe, AZ

2d•Hybrid

About The Position

Our Claim Associates are committed to helping our customers through the claims process while providing Remarkable® service. This includes: Answering inbound calls and making outbound calls to customers within a fast paced, call center environment. Supporting our customers through personalized, caring, and simple interactions. Proactively investigating claims. Applying policy coverage. Accurately documenting claim files. Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Requirements

Strong written and verbal communication skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness
Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
Candidates that have previously taken an assessment may be asked to participate in additional testing.

Responsibilities

Answering inbound calls and making outbound calls to customers within a fast paced, call center environment
Supporting our customers through personalized, caring, and simple interactions
Proactively investigating claims
Applying policy coverage
Accurately documenting claim files