Complex Claim Director-Personal Umbrella (Bodily Injury Liability/Auto/Premises, hybrid)
About The Position
RLI is seeking a Complex Claim Director to oversee our Personal Umbrella Liability claims, including auto, premises, and personal liability. This role requires a strategic thinker with a proven ability to manage complex claim investigations and evaluations while ensuring optimal outcomes for our clients. We are not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Requirements
- Requires a bachelor’s degree.
- 8+ years of relevant legal or technical claims experience, with a strong background in handling large exposure third-party liability claims on a primary/excess basis.
- Significant experience with policy limit demands in Florida, Texas, and California.
- Ability to excel in a fast-paced environment with minimal supervision.
- Proven ability to work effectively with primary carriers and defense counsel, with in-depth knowledge of umbrella/excess handling and management of outside counsel.
- Extensive knowledge of case law, statutes, and procedures impacting liability claims in Florida, California, New York, and Texas.
- Strong analytical skills to navigate complex claim processes and develop effective solutions.
- Excellent communication skills to convey findings and recommendations clearly to internal and external stakeholders.
Nice To Haves
- Innovative mindset with the ability to drive improvements within the claims department.
Responsibilities
- Proactively handle Personal Umbrella Liability claims, emphasizing detailed investigation, evaluation, and monitoring of primary carrier activities to achieve the best results.
- Investigate and analyze complex coverage issues, providing clear and detailed coverage letters as necessary.
- Conduct timely and comprehensive investigations into liability and damages to recognize exposures early.
- Focus on effective resolution strategies, including timely liability investigations, damage assessments, and reserve setting.
- Ensure adherence to RLI's Best Practices in all claims handling activities.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Director
