Premises, hybrid)

RLI Insurance Company•Alpharetta, GA

2d•Hybrid

About The Position

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. We are seeking a Complex Claim Director to oversee our Personal Umbrella Liability claims, including auto, premises, and personal liability. This role requires a strategic thinker with a proven ability to manage complex claim investigations and evaluations while ensuring optimal outcomes for our clients.

Requirements

Education: Requires a bachelor’s degree.
Experience: 8+ years of relevant legal or technical claims experience, with a strong background in handling large exposure third-party liability claims on a primary/excess basis.
State Knowledge: Significant experience with policy limit demands in Florida, Texas, and California.
Independence: Ability to excel in a fast-paced environment with minimal supervision.
Collaboration: Proven ability to work effectively with primary carriers and defense counsel, with in-depth knowledge of umbrella/excess handling and management of outside counsel.
Legal Acumen: Extensive knowledge of case law, statutes, and procedures impacting liability claims in Florida, California, New York, and Texas.
Strong analytical skills to navigate complex claim processes and develop effective solutions.
Innovative mindset with the ability to drive improvements within the claims department.
Excellent communication skills to convey findings and recommendations clearly to internal and external stakeholders.

Responsibilities

Claims Management: Proactively handle Personal Umbrella Liability claims, emphasizing detailed investigation, evaluation, and monitoring of primary carrier activities to achieve the best results.
Coverage Analysis: Investigate and analyze complex coverage issues, providing clear and detailed coverage letters as necessary.
Investigation & Evaluation: Conduct timely and comprehensive investigations into liability and damages to recognize exposures early.
Claims Resolution: Focus on effective resolution strategies, including timely liability investigations, damage assessments, and reserve setting.
Best Practices: Ensure adherence to RLI's Best Practices in all claims handling activities.

Benefits

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses