City Hall Receptionist - Front Desk (ON-CALL ONLY)

City of Minnetonka•Minnetonka, MN

6d•Onsite

About The Position

The city hall reception area is often the first point of contact for visitors and callers to the city hall. The primary objective of this position is to provide the best possible customer service to the public, both in person and on the telephone. This is an on-call, non-benefit earning position. Work hours will vary depending on departmental needs and are not guaranteed.

Requirements

A commitment to and belief in the organization’s shared values.
High School/GED diploma.
Two years experience in a previous customer service position.
Two years experience in the operation of a multi-line telephone answering system.
Possess a public service orientation.

Nice To Haves

Post high school course study relating to customer service.
Previous experience in a public sector position involving receptionist and telephone answering duties.
Ability to use Microsoft Suite.

Responsibilities

Performs customer service duties relating to the reception area phone console and visitors to the city offices.
Respond to requests for information online or in person and direct calls and visitors to the appropriate individual/department.
Works with city employees in person and remotely at city hall.
Assists the public in completing applications and forms such as voter registration, absentee ballots, and employment applications and assists with election night activities.
Provides assistance to visitors doing research on the public use terminals.
Performs duties relating to the processing of the organization’s incoming and outgoing mail, including sorting, distribution, and posting.
Receives and coordinates special deliveries.
Responsible for ordering, stocking, and organizing the office supply storage area.
Performs duties relating to ordering food and making arrangements for council meeting suppers and various other city functions or meetings.
Notary Public
Assist with records management program.
Provides clerical support for the personnel division: Maintains the language line. Copies, files and performs other duties for the division as needed.
Stuffs envelopes for various city departments.
Provides clerical support for the organization: Prepares and distributes new homeowners’ packets. Maintains an ongoing record of postage use and cost. Assists with absentee voting. Assists other departments in completing miscellaneous clerical tasks as time permits.
Responsible for maintaining the following equipment and areas: Mail processing center, Public use terminal area, Office supply closet, Telephone console and related equipment.
Performs other duties and assumes other responsibilities as apparent or assigned.