Front Desk - On Call

The Salvation Army Southern California•Beaverton, OR

1d•Onsite

About The Position

This position is the first impression of The Salvation Army for staff, guests, and clients and therefore, requires a positive, calm, welcoming demeanor and cooperative attitude demonstrating excellent people skills at all times. The employee will greet and record all guests entering in and calling the facility with professionalism and courtesy. All employees must work within the policies and procedures of, The Salvation Army, The Veterans Administration, and The Salvation Army Veterans and Family Center as well as extreme confidentiality (regulated by HiPPA compliance). Excellent written and verbal communication in a professional manner is a must in all interpersonal relations. The individual hired for this position cannot participate in any form of substance abuse or show evidence of use while present on Salvation Army property.

Requirements

Must be a cooperative member of a team and encourage clients and guests to do the same.
Position requires consistent attendance, accuracy, and timeliness in completion of tasks.
Working knowledge of office equipment, telephone, fax, copier, and computer a must.
Communicate in written and verbal communication effectively.
Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
Ability to follow directions and complete daily tasks while maintaining a flexible yet self-motivated schedule.
Ability to address multiple projects in a time-sensitive manner.
Ability to communicate critical information accurately during stressful crisis moments.
Ability to receive and follow directions.
High School diploma or equivalent.
Education and/or work experience commensurate with the duties and responsibilities required.
Experience with diverse populations including Veterans, shelter clients and people experiencing homelessness.
Must pass a criminal history information check.
Must be able to perform the essential duties of the position with or without accommodation.

Nice To Haves

Crisis intervention and non-violent mediation skills a plus.

Responsibilities

Monitor safety and security of the facility and clients using the cameras and locked entries.
Familiarize yourself with client/house rules, Salvation Army Policy, and Front Desk procedures.
Maintain files and information in an appropriate manner.
Maintain key security and distribute keys as necessary.
Receive and route inquiries, messages, and communication forms as appropriate.
Refer clients to appropriate staff when they present a need.
Maintain front desk paperwork including Daily Register, Sign In/Out, Curfew/AWOL, etc.
Must remain awake and alert at all times for the safety and security of the facility and clients.
Assist the intake of new clients.
Maintain the front desk in a neat, clean, orderly, and professional manner.
Assist with scheduling as needed.
Report all concerns and incidents to supervisor or appropriate staff.
Attend Team Meetings when scheduled.
Conduct & record BA testing using Breathalyzer.
Observe, record and report Urinalysis testing as assigned.
Perform other duties as assigned.