Front Desk Receptionist: ON-CALL

Channing House•Palo Alto, CA

1d•Onsite

About The Position

The Front Desk Receptionist works as the central point of internal/external communications and security at the residential facility. The Front Desk Receptionist demonstrates our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

Requirements

High School diploma, GED
Ability to use a computer
Ability to use smart phone
Proficiency in Microsoft Office suite
Familiarity with Adobe, Internet and Scheduling software
AVAYA Telephone system
Two-way communicators and radios
Emergency Public Address Announcement System
Access control doors
Ability to speak and comprehend English, the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.

Nice To Haves

3-6 months of receptionist experience preferred
Equivalent combination of education and experience welcomed

Responsibilities

Greets and assists all residents and visitors with excellent customer service and welcoming demeanor.
Manages and assists all resident questions appropriately or directs to person or department qualified to help.
Answers and re-directs telephone calls professionally and in a timely, friendly, and polite manner.
Documents all relevant information on the reception communication logs.
Processes mail for Health Center residents, vacant apartments, deceased residents, and others as directed.
Prioritizes up-to-date e-mail, reception bulletin board communication ensuring that requests are addressed as soon as possible.
Provides assistance to residents with reservations, lost & found, lifting boxes or bags onto luggage rack or shopping basket, etc.
Receives deliveries and ensures packages routed to the appropriate recipient and/or destination.
Assists with printing, scanning and/or copying documents, distributing & mailing resident statements, stuffing envelopes, and data entry.
Perform administrative and bookkeeping duties including entering cash receipts and accounts payable, compiling guest room charges, updating resident photo directory, and other tasks as needed.
Maintains a cleanly and organized reception area and mailroom at all times.
Notifies department heads and supervisors of resident passing and post memoriam frame as necessary.
Remains awake and alert at all times, on all shifts.
Maintains security for residents and facility by ensuring individuals entering the facility are residents, employees, or registered visitors. Announces visitors appropriately.
Monitors video cameras following correct procedures.
Follows safety and emergency preparedness procedures and responds effectively to all emergency situations.
Call the on-call Administrator, 911, or the Palo Alto Police Department (PAPD) during applicable events.
Safeguards the stamp box, lock box, guestroom, board room, freight elevator, business office keys. Maintains documentation of staff that hold each key.
Maintains confidentiality of information under Health Insurance Portability and Accountability Act (HIPAA) regulations and Channing House policy.
Immediately notifies Nursing and other staff immediately should a Health Center Roam Alert resident leave, or attempt to leave, the building unescorted.
Act as “Incident Command” in emergency situations, when management staff are not available.
Attends all mandatory in-service and safety procedure exercises and meetings.
Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public
Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes