Circulation Services Representative Part-Time

City of West Allis•West Allis, WI

6d•Onsite

About The Position

Join Our Team at the West Allis Public Library! Are you passionate about helping people and creating a welcoming environment? Do you thrive in a fast-paced, customer-focused role? If so, the City of West Allis is looking for YOU to join our team as a Circulation Services Representative at the West Allis Public Library! As the first and last face our patrons see, you’ll play a vital role in delivering exceptional service and ensuring every visitor has a positive experience. This is more than a job—it’s an opportunity to make a difference in your community every day. Why You’ll Love This Role You’ll be the go-to person for patrons, helping them check out materials, navigate library services, and find solutions to their questions You’ll work in a collaborative, friendly environment where learning and growth are encouraged You’ll have the chance to make a real impact by connecting people with resources that enrich their lives

Requirements

High school diploma or equivalent
Recent paid customer service experience, including clerical and cash handling
Must be available to work Thursdays 9:30 a.m.- 1:30 pm
Availability to work additional shifts, including nights and weekends

Nice To Haves

Library-related work experience or coursework is a plus
Strong communication and problem-solving skills
Ability to work with diverse groups of people
Attention to detail and ability to follow established guidelines

Responsibilities

Assist patrons with checkouts, returns, and account inquiries
Provide guidance on library services like scanning, faxing, and self-checkout
Create and update patron records, issue library cards, and handle cash transactions
Assist with shelving items and shelf-reading for accuracy
Organize and prepare materials for shelving and delivery
Help maintain the integrity of library collections by assessing and repairing items
Prepare and process new materials for library collections