Circulation Services Manager
About The Position
Manages the Circulation Department including public service, planning, training, and evaluation. Provides leadership to full time and part time circulation staff and library volunteers. This role involves managing circulation operations by leading the team in the development and implementation of circulation modules, policies, procedures, and processes. It also includes troubleshooting and solving circulation issues, making workflow improvements, and evaluating system-wide circulation procedures and materials handling. The position requires working the public service desk, preparing department records and statistics for reports, and maintaining contact with other library circulation managers to monitor trends and policies. Additionally, the role coordinates the library's adult volunteer service, Interlibrary Loan, and homebound delivery service, and may serve as "Person in Charge" when required.
Requirements
- Bachelor of Arts or Bachelor of Science Degree
- Minimum of three years of supervisory experience
- Ability to work a variety of hours including evenings and weekends
- Ability to work independently as well as collaboratively
- Strong work ethic
- Good communication skills
- Teamwork
- Problem solving skills
- Flexibility
- Organizational Awareness
Nice To Haves
- Four years' experience working in library circulation department is preferred.
Responsibilities
- Accomplishes staff job results by hiring, coaching, counseling, managing performance; planning, monitoring, and appraising job results; implementing enforcing systems, policies, and procedures, and conducting training that ensures a high level of customer service
- Manages the circulation operations by leading the team in the development and implementation of circulation modules, policies, procedures, and processes
- Assists in troubleshooting circulation issues; identifies and solves circulation issues and makes workflow improvements
- Evaluates and analyzes system wide circulation procedures, materials handling and workflow
- Assists in on-site review and recommendations of circulation workflow processes
- Works the public service desk
- Prepare and analyze department records and statistics for monthly Board and annual state reports
- Builds and maintains contact with other public library circulation department managers to monitor trends, techniques, policies and procedures
- Coordinates the library's adult volunteer service, Interlibrary Loan, and homebound delivery service
- Demonstrates commitment to the library's mission by helping with ongoing projects and other organizational initiatives
- Serves as "Person in Charge" when required
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
