Circulation Clerk-Eligibility List

Frederick County Government•Frederick County Public Libraries - Frederick, MD

4d•Onsite

About The Position

This job announcement is being used to create a pool of qualified candidates for future vacancies. Hiring for these positions will occur as openings become available and is dependent upon continued funding. Join the vibrant, community-minded team at Frederick County Public Libraries (FCPL)! We are seeking a creative, energetic, and visionary individual to become part of our team. Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth. This clerical position performs responsible duties related to all operations of an FCPL circulation desk and the automated circulation system. A significant amount of public contact is involved; therefore courteous, proficient customer relations skills are vital. Direction may be received from the Senior Circulation Clerk; supervision is received from the Circulation Services Supervisor and/or Branch Administrator. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Requirements

High school graduation, or the equivalent
Minimum 1 year work experience providing customer service, working directly with the public
Ability to learn Library practices and procedures, including the use of the Dewey Decimal System
Ability to follow verbal and written instructions to complete routine assignments
Accurate math and clerical skills with the ability to properly maintain cash records and other operating forms and reports
Ability to effectively make independent decisions, organize work, determine priorities, and complete assigned work with minimal supervision
Ability to prioritize, meet deadline, multi-task and effectively manage time in a busy environment
Ability to demonstrate flexibility, positivity and good judgment
Strong and effective spoken and written (English) communication skills
Ability to develop and maintain effective working relationships with customers, co-workers and the general public
Strong internal and external customer service ability including ability to exhibit patience, tact, and courtesy working collaboratively in a team environment
May require the ability to become certified as a Passport Acceptance Agent from the U.S. Department of State within 180 days of hire and maintain certification
Ability to effectively access and utilize FCPL's computerized systems and ability to effectively provide related instruction for all customers and staff in a friendly and respectful manner
May require the ability to become a certified Notary for the State of Maryland within 90 days of hire

Nice To Haves

3 months or more work experience in a public library and/or an academic or school library
Word processing and/or data entry experience or training, with sufficient skills to effectively access and utilize the FCPL computerized information systems and circulation system
Additional work experience providing customer service, working directly with the public
Current Frederick County Public Libraries (FCPL) Employee

Responsibilities

Provide strong and effective customer service, exhibiting patience and courtesy while staffing the circulation desk; set-up and close the circulation desk
Circulate library materials to the public using the automated circulation system to record all materials charged out and returned
Add, delete and update information in the patron information database and prepare new library cards
Collect and record fines, lost book charges, other fees and payments against patrons' accounts in the database
Count money; prepare daily reconciliation report of fines and fees as assigned
Manage public meeting room reservations for branch, as needed
Organize and maintain Inter-Library Loan records for circulation transactions, search shelves for reserved materials and notify patrons when reserved items become available
Apply bar codes to library materials and add or withdraw items from the FCPL collection database
Sort books and materials and forward them to appropriate locations
Answer telephone calls, assist callers and/or refer calls to other persons as appropriate
Explain FCPL procedures and policies to patrons
Respond to and resolve patron complaints or misunderstandings; make referral to other staff as appropriate
Assist with training new Circulation Clerks and other staff as assigned
Participate in outreach events to promote library services
Participate in department, branch and system-wide work teams and committees
Assist patrons with operating the photocopier, self check-out machines and other FCPL equipment
May perform duties as a Passport Acceptance Agent, to include executing passport applications
Attend workshops, meetings and learning opportunities
May perform duties as a Notary Public, to include witnessing the signing of documents and verifying their authenticity
Perform other related duties as required

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan)
Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death and Dismemberment (AD&D) benefit
Participation in the Maryland State Retirement and Pension System
Vesting after 10 years of service
Additional service credit for eligible previous public service, military service, etc.
Employee Assistance Program
Employee Wellness Program
Generous Tuition Reimbursement Program
Deferred Compensation Plan
Legal Resources
Supplemental Life Insurance
Critical Illness, Accident, and Hospital Indemnity Insurance
Lifetime Benefit with Long Term Care plan