Circulation Clerk (14 hrs)

Northbrook Public Library•Northbrook, IL

7d•Onsite

About The Position

Northbrook Public Library seeks a Circulation Clerk Part-time: 14 hours/week. The library is seeking a dedicated and detail-oriented individual to join the Circulation Department, ensuring a positive experience for patrons through excellent customer service and efficient handling of library materials. The Circulation Clerk will work under the guidance of the Circulation Manager or Assistant Circulation Manager. Primary responsibilities include managing the public service desk, assisting patrons with various inquiries, and performing essential circulation functions. This position requires a strong commitment to upholding the library’s Service Standards and values of Equity, Diversity, and Inclusion. The ideal candidate will have a knack for organization, excellent communication skills, and enjoy working in a dynamic and collaborative environment.

Requirements

Demonstrate the ability to provide exceptional customer service
Experience in handling customer inquiries and complaints in a courteous manner
Proficient in conveying, receiving, responding, and expressing written and verbal information effectively
Ability to analyze and evaluate information to assess issues and make decisions within the scope of the position
Familiarity with office productivity tools like Google Suites/Microsoft Office
Ability to work with detail, precision, and accuracy, especially in repetitive tasks

Nice To Haves

Preferred integrated library system (ILS) experience with Polaris LEAP
We are seeking a wide array of candidates that encompass varied identities and abilities and encourage those who have gained skills outside of traditional education to apply.