Circulation Clerk (14 hrs)

Northbrook Public Library•Northbrook, IL

8d•$18 - $20•Onsite

About The Position

Northbrook Public Library seeks a Circulation Clerk for a part-time position, working 14 hours per week. The schedule follows a four-week rotational pattern. This role is integral to the Circulation Department, focusing on providing excellent customer service and efficient handling of library materials to ensure a positive patron experience. The Circulation Clerk works under the guidance of the Circulation Manager or Assistant Circulation Manager, managing the public service desk, assisting patrons with inquiries, and performing essential circulation functions. A strong commitment to the library’s Service Standards and values of Equity, Diversity, and Inclusion is required. The ideal candidate will have a knack for organization, excellent communication skills, and enjoy working in a dynamic, collaborative environment, making a meaningful impact on the community.

Requirements

Demonstrate the ability to provide exceptional customer service
Experience in handling customer inquiries and complaints in a courteous manner
Proficient in conveying, receiving, responding, and expressing written and verbal information effectively
Ability to analyze and evaluate information to assess issues and make decisions within the scope of the position
Familiarity with office productivity tools like Google Suites/Microsoft Office
Ability to work with detail, precision, and accuracy, especially in repetitive tasks