Circulation Clerk - (Part-Time 20 hrs/wk)

McHenry Public Library District•McHenry, IL

About The Position

The Circulation Clerk registers and renews library cards, processes library materials for check-in and check-out, sorts and shelves materials, handles money transactions, and provides customer service to library patrons. The role also supports interlibrary loan processing, meeting room reservations, library opening and closing procedures, patron requests, and basic troubleshooting of the automated materials handling (AMH) system. The clerk follows McHenry Public Library policies and procedures, serves on library committees, participates in continuing education, and attends networking meetings and outreach events. A Bilingual Circulation Clerk must also perform Spanish-language duties and read, write, and speak Spanish fluently. This part-time position is 20 hours per week. The hourly pay range is $15.00 to $15.80, depending on qualifications. The work environment is generally similar to an office, though it may be loud at times. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is required to wear close-toed shoes for safety.

Requirements

High school diploma or equivalent work experience.
One or more years of customer service experience.
Excellent customer service skills.
Familiarity with office or library technology.
Excellent written and verbal communication skills.
Technology proficiency, including Microsoft Windows and Office applications, Google Suite applications, and the Internet, and ability to adapt to changing technology.
Depending on the position, fluent written, verbal, and listening communication skills in Spanish may be required.
For bilingual positions, ability to read, write, and speak Spanish fluently.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands described, including occasional lifting, pushing, or moving library materials or equipment up to 35 pounds and pushing book trucks loaded with materials weighing up to 150 pounds.
Wear close-toed shoes for safety.

Nice To Haves

Library experience is desirable.

Responsibilities

Greet patrons entering and exiting the library and provide directional information as needed.
Provide friendly, positive, and cooperative customer service.
Assist patrons and staff with materials check-out, including retrieving account information, conducting money transactions, and addressing other concerns.
Register new patrons, maintain accurate library database records, and protect library users’ confidentiality.
Assist patrons by telephone and email.
Handle cash and check transactions and assist with operating the cash register.
Organize library materials according to established procedures.
Assist the Interlibrary Loan Associate with processing and receiving interlibrary loan requests, and pull and send out pick-list items as needed.
Assist patrons with meeting room reservations.
Perform departmental opening and closing procedures.
Process in-transit materials from the interlibrary system delivery.
Prepare and shelve patron-requested library items.
Prepare library materials for routing to other libraries.
Answer incoming calls, handle patron requests or problems, and direct calls to the proper extensions as needed.
Perform basic troubleshooting and support of the AMH system.
Verify and process overdue notices.
Sort, shelve, shift, shelf-read, and edge library materials while inspecting the collection to maintain a neat and orderly appearance.
Ensure McHenry Public Library policies and procedures are followed.
Serve on library committees.
Participate in continuing education opportunities.
Attend networking meetings and outreach events.
For bilingual positions, perform Spanish-language duties and communicate fluently in Spanish.
Perform other duties as required.