Circulation Assistant
County of Door•Sturgeon Bay, WI
•Hybrid
About The Position
The Circulation Assistant supports public access to library resources by performing routine clerical, customer service, and technical support tasks at library branches. This role contributes to the efficiency and welcoming atmosphere of the library through circulation services, user assistance, shelving, and ensures accurate data entry and recordkeeping in alignment with library policy and procedures.
Requirements
- High school diploma or equivalent.
- At least one (1) year of experience using personal computers, preferably including Microsoft Office
- Ability to learn and operate library-specific software systems.
- Working knowledge of tablets, e-reading and mobile devices, with the ability to explain and support their use.
- Valid drivers license.
Nice To Haves
- At least one (1) year of experience working in a customer service or public-facing role.
- Previous experience in a library or similar public service setting.
- Bilingual in English and Spanish.
Responsibilities
- Processes the checkout and return of library materials using the circulation software.
- Provides basic support to patrons using equipment such as photocopiers, microfilm readers, desktop computers, audiovisual equipment, e-readers, and mobile devices; demonstrates usage as needed.
- Receives payment for overdue charges and damaged materials and issues receipts.
- Answers incoming calls, provides information, and routes inquiries to appropriate staff members.
- Issues and updates library cards by verifying patron information and accurately entering data into the system.
- Maintains library operations during assigned shifts, which may include working independently as the sole staff member on-site; monitors the facility, enforces library policies, addresses routine issues, and refers non-routine or escalated matters to supervisory staff.
- Maintains library collections by sorting, shelving, retrieving, and organizing materials in accordance with classification systems and established procedures.
- Performs clerical tasks such as alphabetizing, filing circulation or registration records, and updating service logs.
- Retrieves library materials to fulfill patron or staff requests.
- Communicates clearly and professionally in both written and verbal interactions with patrons, coworkers, and supervisors.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
