Circulation Assistant

City of Norwalk•Norwalk Easter Public Library, IA

1d•Onsite

About The Position

The Norwalk Easter Public Library is looking for friendly, dependable, and customer-focused individuals to join our team as Substitute Circulation Assistants. This position offers flexible scheduling and is ideal for someone seeking part-time work. As a Substitute Circulation Assistant, you will provide outstanding customer service at the front desk, assist patrons with library materials and technology, help maintain an organized collection, and support the daily operations of the library. Every shift offers the opportunity to connect with patrons of all ages and help create a positive library experience. Substitute staff are scheduled to work one Saturday approximately every other month and help cover open shifts due to vacations, illnesses, and other staffing needs. Substitutes are required to work at least one shift each month, with the average substitute covering approximately five shifts—or about 20 hours—per month. Because coverage needs can arise unexpectedly, the ability to work on short notice is highly valued. We're looking for someone dependable, adaptable, comfortable with technology, and who enjoys working as part of a collaborative team. Excellent customer service and communication skills are essential, along with the ability to multitask and maintain a positive attitude in a busy public environment.

Requirements

A high school diploma or GED is required.
Excellent customer service, communication, and interpersonal skills.
Organized, adaptable, and self-motivated with the ability to work independently and as part of a team.
Ability to follow procedures and manage multiple tasks with frequent interruptions.
Proficiency with computers and common software applications; ability to assist patrons with basic technology use.
Dependable, punctual, and able to maintain a positive, professional attitude.
Ability to stand and walk for extended periods.
Occasional lifting, carrying, pushing, or pulling of library materials up to 50 pounds.
Frequent reaching, bending, stooping, and repetitive hand and wrist motions.
Visual and auditory ability to perform job functions and communicate effectively.

Nice To Haves

Additional education or library experience is preferred.

Responsibilities

Provides front-line customer service in person, by phone, and via email, answering general questions and assisting patrons with library accounts, materials, and services.
Checks materials in and out, processes holds, creates and updates customer accounts, and collects fees in accordance with library policies.
Maintains confidentiality of patron records and personal information.
Supports technology use by assisting patrons with public computers, e-readers, wireless printing, scanning, faxing, and copier functions.
Upholds library policies and procedures while providing courteous, professional assistance to patrons of all ages.
Prepares, processes, and repairs materials for circulation.
Shelves returned items and ensures collections are neat, orderly, and accessible.
Assists with opening and closing routines, cash handling, and daily operational procedures.
Performs light cleaning and organizational tasks to maintain an inviting and functional library environment.
Communicates effectively with coworkers and supervisors to support consistent service standards.
Assists with special projects and events as assigned.
Promotes a positive, team-oriented work environment and contributes to the overall library's goals.