Circulation Assistant Manager

Northbrook Public Library • Northbrook, IL

2d • $63,195 - $70,216 • Onsite

About The Position

Northbrook Public Library seeks a Circulation Assistant Manager who is passionate about supporting people, fostering a positive team culture, and ensuring patrons receive welcoming, consistent service. This role is ideal for a collaborative leader who enjoys helping others succeed, encouraging professional growth, and contributing to a fast-paced public service environment. Working closely with the Circulation Manager, you will help oversee daily operations, coordinate workflows, support scheduling, and maintain high-quality service for the community.

The ideal candidate is approachable, dependable, and committed to creating an environment where staff feel confident, supported, and empowered to learn. They provide clear expectations, constructive feedback, and practical guidance while encouraging questions, skill development, and continuous improvement. They are comfortable balancing staff support with operational needs and remain steady and solution-focused during busy or challenging situations.

This position combines people leadership with hands-on circulation responsibilities. Success in the role means strengthening staff through effective onboarding and ongoing development, supporting efficient department operations, and contributing to a culture of collaboration, inclusion, and high-level customer service. The Circulation Assistant Manager plays an important role in fostering a positive environment for both staff and patrons.

Requirements

• Experience supervising, training, coaching, or developing staff
• Strong customer service and conflict-resolution skills
• Excellent communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with scheduling and workflow coordination
• 5 years relevant experience or 3 years library experience

Nice To Haves

• Experience with Polaris or other ILS systems
• Experience leading training or onboarding programs
• Knowledge of circulation services and public libraries
• Experience with Google Workspace and workplace technology

Responsibilities

• Support, guide, and mentor circulation staff
• Assist with onboarding and ongoing training and staff development
• Coordinate scheduling, workflows, and coverage
• Support staff during challenging patron interactions
• Partner with the Circulation Manager on operations and service delivery
• Contribute to a welcoming, inclusive service environment

Benefits

• medical
• dental
• vision
• life insurance coverage
• generous paid time off
• retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed