Circulation Assistant (LA2) - Casual

City of Quinte West • Quinte West, ON

1d • Hybrid

About The Position

The Library Assistant (LA2) performs a wide range of roles and responsibilities that pertain to engaging library users in the best library experience possible. This position is fluid and flexible, serving a dynamic public library environment. The LA2 serves all members of the public with enthusiasm, tact, and compassion. As front-line staff, this position will proactively engage library users in positive interactions that will provide an excellent library experience. As an essential part of a customer-driven team, this position will be well-informed and passionate about the programs, events, and services offered by the library.

Requirements

• A minimum of a High School diploma.
• Good communication skills and the ability and enthusiasm to promote the Collections and Services of the library.
• Good computer skills, tech savvy and able to troubleshoot technology issues for library patrons.
• A commitment to excellent customer service.
• A commitment to self-directed learning and skills development.
• A commitment to a culture of teamwork and collaboration.
• Flexibility and a positive attitude towards an evolving workplace.
• Knowledge of and interest in books and reading with skills to deliver good reader’s advisory.
• A minimum of six (6) months’ of experience in customer service is required.
• Demonstrated experience in assisting with technology.
• Demonstrated experience in excellent customer service.

Nice To Haves

• Library specific post-secondary education
• Experience in a public library setting is preferred.

Responsibilities

• Perform circulation duties accurately, including checking in and out of library materials, processing courier, sorting, and holds.
• Apply routines for Readers Advisory, including requests for reserves and interlibrary loans.
• Provide printing, copying, and computer and microfilm assistance.
• Handle payments for print/copying and merchandise, including balancing the float.
• Sign up and renew library members, including online requests.
• Gather materials on the pick list.
• Answer circulation emails.
• Handle Book POD rentals.
• Resolve patron issues.
• Provide technology assistance to patrons, including printing, photocopying, computer assistance (Pay Station), scanning, basic internet searching and form filling, microfilm search, email and attachments.
• Assist and instruct patrons on the use of self-service technology, including self-check out, catalog, App, website, and databases.
• Assist patrons with personal portable devices, as required.
• Assist patrons with equipment and services offered in the library makerspace, as required.
• Perform opening and closing duties.
• Keep current with and promote Library Services, Programs, and Events.
• Understand and promote Databases and Partnerships.
• Ensure adherence to library policies, including Health & Safety, Code of Conduct, Personnel, and Circulation.
• Seek out training opportunities to grow Library skills and knowledge.
• Maintain all displays to merchandise library materials.
• Return and straighten furniture and displays to assigned spots daily.
• Dust, vacuum, and wipe down tables when needed.
• Contribute to projects as directed.
• Greet and assist patrons in a warm, welcoming, respectful manner.
• Accept changes in the workplace with optimism as opportunities to learn and grow.
• Use de-escalation techniques to address difficult customer service situations.
• Maintain confidentiality regarding library user information.
• Demonstrate loyalty and commitment to the organization.

Benefits

• The City of Quinte West does not use artificial intelligence (AI) to screen, assess, or select candidates in its recruitment processes. All applications are reviewed and assessed by Human Resources staff and the hiring manager.
• We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED