Phlebotomist

Family Health Center•Worcester, MA

19d•$21 - $27

About The Position

The Phlebotomist and Community Health Worker/Patient Navigator (CHW) is an essential member of the HIV Prevention Team (HIP Lab), serving a diverse patient population, including people living with HIV and people at increased risk for HIV, HCV, and other STIs. The role supports patients across the continuum of care, from prevention and testing to linkage, treatment support, and long-term engagement. The position combines community outreach, patient navigation, education, care coordination, and clinical specimen collection. It requires culturally responsive, trauma-informed care grounded in harm reduction principles and experience supporting LGBTQ+ communities and other underserved or marginalized populations. The role requires flexibility to meet community needs, including evening and weekend hours, though the listed schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
At least two years of relevant work or internship experience.
Ability to conduct patient interviews and collaborate with healthcare teams and community partners.
Strong data-entry skills and proficiency in Microsoft Office, including Excel and Outlook.
Excellent organizational skills and ability to work independently.
Phlebotomy certification, or willingness to complete training and certification within six months.
Bilingual in English and another language relevant to the patient population.
Community Health Worker Core Training must be completed within the first year.
Ability to work flexible hours, including evenings and weekends.
Provide culturally responsive, trauma-informed care grounded in harm reduction principles.
Experience working with LGBTQ+ communities and other underserved or marginalized populations.
Support patients living with HIV and people seeking prevention services.

Nice To Haves

Bachelor’s degree in a related field preferred.
Experience with harm reduction, community outreach, and working with diverse populations, including LGBTQ+ communities.

Responsibilities

Conduct outreach in community settings such as residential programs, shelters, and local organizations to build trust, provide education, and expand access to care.
Identify and recruit patients for services.
Provide counseling, health education, and harm reduction support.
Assist with care navigation and barriers such as insurance access, medication affordability, and social determinants of health.
Support medication access, including application and enrollment assistance and navigation of insurance or assistance programs.
Link patients to HIV care or prevention services, including PrEP and PEP, and provide ongoing follow-up.
Perform clinical tasks, including venipuncture, site-specific testing, urine collection, and HIV/STI counseling and testing.
Assist with referrals, care coordination, and follow-up for internal and external services.
Support patient tracking, reminders, and linkage to care.
Conduct education for patients, staff, and the broader community.
Accurately document services and contribute to program goals.
Work collaboratively with healthcare teams and community partners.
Work with individuals from diverse racial, ethnic, linguistic, gender, and sexual identity backgrounds.