Chromascan Field Support Coordinator

AkzoNobel•Houston, TX

1d•Hybrid

About The Position

As part of the Americas Chromascan Team, the Field Support Coordinator serves as the primary point of contact for operators and distributor site management across the region. The role is central to the smooth running of the Chromascan Operations (CO), combining frontline helpdesk triage, user training, and distributor liaison with structured oversight of regional BI dashboards, site profiles, and operational KPIs. Beyond day-to-day support, the role takes ownership of equipment service tracking, training records, and SOP maintenance. It also leads claims and complaint investigations, contributes to field inspections, site audits, and repairs, and supports related purchasing activities — making it a key enabler of operational quality and capacity throughout the Americas.

Requirements

Technical education in IT, Business, Physics, or Chemistry (Associate’s degree minimum).
1–2 years of project management and cross-functional project experience required.
Proficient in MS Office applications; strong working knowledge of BI and reporting tools.
Familiarity with Project Management tools and Visio or mapping/CAD software (CAD preferred).
Basic knowledge of IT databases, with SQL experience particularly valued.
Effective communication skills — written, verbal, and presentation — with the ability to engage effectively across multiple levels and functions, including customers.
Initiative-taking and enthusiastic, with a strong safety mindset.
Adaptable and solutions-focused, with a practical approach to problem-solving.
Ability to travel internationally (Canada and Mexico on an occasional basis).
Working knowledge of Spanish required; fluency preferred.

Nice To Haves

Collaborative team player with experience in service-based operations (desirable).

Responsibilities

Serve as the first point of contact for Level 2 equipment and IT issues; resolve all Level 1 software and hardware issues and document outcomes in the helpdesk tracker in collaboration with the Operations Specialist.
Support field auditing processes for Chromascan Operations (corporate and third-party), including scoring, reporting, and action plan tracking.
Facilitate the formulation of the software update program, with particular focus on third-party sites.
Maintain all BI dashboards, site intelligence trackers (including spare parts stock), and site service schedules.
Perform regular reviews and updates of CO Standard Operating Procedures and associated documentation, including Operator Training Matrices and Equipment Health Cards.
Assist with Case Management as investigator and drafter of Root Cause Analysis (RCA) reports on behalf of the team.
Act as the sole point of contact for order processing, covering tint room supplies, production equipment, IT equipment, and miscellaneous site requirements.
Assist Chromascan Distributors with order management and semi-annual production reporting.
Support new site setup processes, including location registration, IT prerequisite checks, and software deployment.