Bilingual Field Support Coordinator
About The Position
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you. We are seeking a highly organized bilingual Field Support Coordinator to join our dynamic team. Reporting to the Operations Excellence Manager, the successful candidate will be accountable for supporting our Direct field teams. Our ideal candidate is a confident, inspiring and accountable person who can work independently as well as in a team environment while leading individuals as well as multiple teams of up to fifteen members.
Requirements
- Excellent verbal and written communication in English and French preferred
- Proven time management skills in a fast-paced environment
- Firm understanding of sales and customer service fundamentals
- Experience in supporting sales teams
- Strong interpersonal, communication and presentation skills
- Good organization skills, Strong attention to detail, Effective time management skills
- MS Office proficiency is mandatory in all applications – Excel, Word, PowerPoint
- Conviction to improve personally and support continuous improvement
Nice To Haves
- A diploma or degree in Business, Marketing or equivalent is considered an asset
Responsibilities
- Supporting multiple-field sales teams by assisting Regional and Field Managers with operational needs.
- Providing best-in-class onboarding support for new hires, ensuring a seamless start.
- Managing weekly schedules, reviewing timecards, and approving vacation requests.
- Offering direction and assistance to employees on matters related to payroll, vacation, expenses, and general inquiries.
- Handling offboarding procedures, including the coordination of equipment retrieval.
- Ensuring ongoing compliance with local/provincial permits and client-specific requirements (e.g., annual background checks, code of conduct).
- Partnering with leadership to align strategic action plans that support overall business goals.
- Performing a variety of administrative and operational tasks as required.
- Planning, coordinating, and executing large-scale team events, including logistics, communication, and vendor management.
- Coordinating shipping, handling, and distribution of swag and MDU raffle items.
- Managing the shipping, handling, and distribution of promotional materials and raffle items.
- Supporting a wide range of field administrative needs as they arise, including documentation, coordination, reporting, and other operational tasks essential for day‑to‑day field execution.
Benefits
- Competitive base salary: $50K-$55K plus bonus
- Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
- Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
- Retirement support: Company-sponsored savings plan to help build your financial future
- Career growth: Ongoing training, development, and programs to help you advance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
