Christkindl Markt Back of House Supervisor

The Grand Rapids Downtown Market•Grand Rapids, MI

3d•Onsite

About The Position

The Grand Rapids Downtown Market hosts the Christkindl Markt, a beloved holiday tradition welcoming hundreds of thousands of guests each season for shopping, food, entertainment, and festive experiences. We are seeking an organized, hands-on Back of House Supervisor to lead seasonal hot beverage preparation staff and coordinate daily back-of-house operations. Working closely with the Director of Food & Beverage, vendors, and event teams, you'll oversee beverage production, inventory, staffing, sanitation, and operational readiness to help deliver a safe, efficient, and memorable guest experience. We value leaders who take initiative, communicate clearly, solve problems, and foster a positive, collaborative team environment.

Requirements

High school diploma or equivalent required
At least two years of customer service or related experience
At least two years of supervisory or leadership experience
Must be at least 18 years old

Nice To Haves

College degree preferred
Hospitality, food and beverage, kitchen, or event operations experience preferred

Responsibilities

Supervise and support seasonal Hot Beverage Prep Staff, assign daily responsibilities, and communicate production priorities.
Monitor performance, provide guidance, and maintain a respectful, productive team environment.
Lead by example and assist with beverage preparation, cleaning, inventory, and closing tasks as needed.
Oversee opening procedures and coordinate daily Alpenglobe beverage orders, production needs, and timing.
Ensure beverage orders are prepared and fulfilled accurately and on time.
Conduct regular walkthroughs to maintain safe, clean, organized, and efficient workspaces.
Monitor operations, anticipate challenges, and communicate adjustments or concerns to appropriate team members.
Maintain accurate inventory records, monitor stock levels, and communicate replenishment needs.
Ensure proper product staging, storage, handling, and FIFO (first in, first out) rotation.
Organize designated vendor and event storage areas and keep them accessible.
Maintain kitchen, prep, dish, cooler/freezer, and storage areas.
Supervise dish equipment used by Downtown Market and vendors; monitor chemical inventory and equipment functionality.
Ensure food safety, sanitation, and cleaning standards are followed.
Support daily breakdown, closing, and end-of-day cleaning procedures.
Identify and promptly report equipment or operational issues.
Collaborate with bar staff, Alpenglobe staff, vendors, and other event teams.
Provide hands-on support and respond to changing operational needs throughout each shift.
Perform additional event support duties as needed.
Assist with additional event duties as needed.