Christkindl Markt First Impressions Staff
About The Position
The Grand Rapids Downtown Market hosts the Christkindl Markt, a beloved holiday tradition welcoming hundreds of thousands of guests each season for shopping, food, entertainment, and festive experiences. We are seeking dependable, enthusiastic, and hospitality-minded First Impressions Staff to help maintain a clean, safe, welcoming, and guest-ready market. Working closely with the Christkindl Markt General Manager and event team, you'll assist guests, maintain indoor and outdoor spaces, support opening and closing procedures, and help ensure the Markt looks its best throughout each event day. We value team members who take initiative, notice details, communicate effectively, and enjoy helping people. Our core values are integrity, collaboration, resourcefulness, respect, proactivity, and fun.
Requirements
- At least 1–2 years of customer service, hospitality, or event experience.
- Must be at least 18 years old.
- Strong communication, organization, and time-management skills.
- Friendly, approachable, professional, and guest-focused attitude.
- Proactive, safety-minded, and attentive to cleanliness and presentation.
- Ability to work independently, manage changing priorities, and follow established procedures.
- Willingness to work outdoors in Michigan winter weather and assist with hands-on opening and closing tasks.
- Commitment to teamwork, reliability, and a positive, solutions-focused work environment.
Responsibilities
- Welcome guests, provide directions, answer questions, and assist with guest needs.
- Maintain clean, orderly, and welcoming tables, seating areas, walkways, and gathering spaces.
- Monitor outdoor décor and guest-facing areas to maintain a festive, polished appearance.
- Identify and address safety concerns, including snow, ice, trip hazards, and walkway conditions.
- Communicate operational or safety issues to the appropriate team members.
- Check power and turn over trash cans.
- Prepare indoor and outdoor guest areas.
- Unlock and clean the outdoor restroom trailer.
- Remove garbage, clean tables and chairs, and prepare seating areas.
- Shovel snow, salt walkways, and address outdoor safety concerns as needed.
- Remove garbage and bring dirty dishes and rags to the back-of-house dish area.
- Break down bar cardboard and transport it to the loading dock.
- Latch gates and clean tables, seating areas, and floors.
- Mop, restock, and secure the outdoor restroom trailer.
- Move throughout indoor and outdoor market areas to identify and respond to needs.
- Follow established procedures and training while exercising good judgment.
- Assist with additional event operations and support duties as needed.
- Work independently while maintaining communication and collaboration with the event team.
- Assist with additional event duties as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
