Chinook Greeter

Coeur d'Alene Casino Resort Hotel•Worley, ID

6d•$16 - $16•Onsite

About The Position

The Greeter provides excellent customer service to guests at the restaurant outlets of the Coeur d’Alene Casino Resort Hotel, directing guests to appropriate sections based on server availability. The role is part-time, entry-level, and classified in Restaurant - Food Service. The position is located at the Coeur d’Alene Casino Resort & Hotel in Worley, Idaho, and works a swing shift. The casino’s mission is to provide a unique, exciting resort experience rooted in Traditional Tribal Hospitality and to welcome guests as family.

Requirements

Must be 19 years of age or older.
Must pass Level I Greeter testing within 90 days of hire.
Excellent customer service skills.
Six months of greeter experience.
Ability to work well in a team environment.
Excellent verbal communication skills.

Nice To Haves

R-Guest Seat experience.
Strong organization and presentation skills.
Basic problem-solving and prioritizing skills.

Responsibilities

Make eye contact and greet guests in a friendly manner when they arrive at the greeter stand or when returning from seating another guest.
Enter guest names and information into the reservation system at the front desk.
Seat guests in dining areas as soon as a table is available for their party size.
Suggest seating in the bar for guests over 21 and on the patio when the dining room is full.
Rotate tables in server sections daily.
Answer guest inquiries.
Maintain a reservation list as appropriate.
Maintain a positive, friendly attitude, including in stressful situations.
Answer the telephone and assist callers politely.
Bus, clean, and set tables as needed.
Keep the greeter stand clean and organized.
Wipe down menus when they return to the greeter stand.
Remove silverware and plates from tables so the guest count matches the amount of plates and silverware.
Perform other projects and duties as assigned.