Chiller Service Technician

Ambient Enterprises • Reno, NV

4d

About The Position

The Service Technician reports to the Service Supervisor and performs a range of HVAC jobs and projects for commercial customers. The role requires sound judgment, tact, dependability, initiative, and the ability to communicate effectively with different customer groups. The technician diagnoses and completes work efficiently, performs routine service without direct oversight, and reports job activities to sponsors. The position also supports employee training, follows company safety standards and applicable laws, develops leads for sales staff, and performs other related duties as directed by the Service Supervisor.

The work may involve driving up to two hours each way to customer locations, daily ladder use, lifting items up to 50 pounds, bending, and rigging heavy equipment. Duties may be performed in extreme weather conditions in California and under time pressure, non-standard schedules, customer needs, and backlog constraints.

Requirements

• High school graduation and graduation from a post-secondary HVAC program of instruction lasting at least two years.
• At least one year of successful experience as a commercial service or installation technician.
• Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and communicate clearly with commercial customers, suppliers, and ACS employees.
• Physical ability to perform the listed duties, including driving to customer locations up to two hours each way, using a ladder daily, lifting up to 50 pounds, bending, and rigging heavy equipment, including in extreme California weather conditions.
• Current California driver's license and insurability by the current ACS insurance carrier.
• Ability to work under time pressure, a non-standard schedule, weather conditions, customer needs, and backlog constraints.

Nice To Haves

• Interest and initiative in maintaining and advancing HVAC skills through self-study, company training, manufacturers' workshops, and other professional development activities.

Responsibilities

• Accurately diagnose HVAC issues and complete jobs efficiently for the benefit of the customer and American Chiller Service.
• Communicate verbally and in writing with service customers, ACS technicians, Service Supervisors, the Service Manager, Dispatcher, and Parts Runners.
• Perform routine HVAC service activities without direct oversight or on-site assistance.
• Report job activities to job sponsors daily, verbally and/or in writing.
• Assist the Training Coordinator in training ACS employees on service-related subjects, including call-back prevention and equipment protocols.
• Comply with company safety standards and applicable federal, state, and local laws; attend safety meetings and training as requested.
• Perform duties safely and remain alert to unsafe working conditions.
• Develop lead referrals for sales staff.
• Perform related duties as directed by the Service Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED