HVAC and Chiller Service Technician

Hoffman & Hoffman Inc•Charlotte, NC

About The Position

The HVAC and Chiller Service Technician provides preventive maintenance, start-up, warranty, and repair services for light commercial and industrial air-conditioning equipment, with a strong emphasis on customer service. The role involves servicing and troubleshooting chillers and other HVAC equipment at customer locations, diagnosing problems, arranging parts and materials, and completing repairs. The technician also conducts site surveys, reports equipment deficiencies, documents work, provides technical support, and maintains a company vehicle. Occasional after-hours emergency callouts, overtime, weekend work, and limited travel with occasional overnight stays may be required. The regular schedule is Monday through Friday, based on customer needs. The position is full-time and non-exempt, and is eligible for overtime. It reports to the Area Manager. Work takes place frequently outdoors and in mechanical or equipment rooms, sometimes in extreme weather. The role involves exposure to live voltage, moving mechanical parts, heavy equipment, wet or humid conditions, elevated work areas, fumes or airborne particles, electrical shock risk, vibration, loud noise, and occasional toxic chemicals and extreme temperatures.

Requirements

Associate’s degree or equivalent from a technical or trade school, with a certificate in Heating, Ventilation, and Air Conditioning.
Valid driver’s license.
EPA-mandated card for safe refrigerant handling.
Must pass pre-hire background check, motor vehicle report, and drug screening.
Ability to read, comprehend, and write simple instructions and short correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving rates, ratios, and percentages, and understand graphical data such as pie charts and bar graphs.
Ability to recognize problems, develop cost-effective solutions, collect data, establish facts, and draw valid conclusions.
Ability to perform the essential duties, including the listed physical demands, with or without reasonable accommodation.

Nice To Haves

At least five years of related experience.
Operational knowledge of computers and Microsoft Office software.
Universal refrigerant certification.

Responsibilities

Perform assigned chiller maintenance and troubleshooting in industrial and commercial settings.
Service, diagnose, and troubleshoot various types of chillers and other HVAC products and equipment.
Read and understand blueprints, equipment manuals, and engineering specifications to diagnose and repair units.
Use hand tools and specialty equipment typical of the commercial HVAC service trade.
Identify, analyze, diagnose, and repair systems and products at customer locations.
Survey customer sites to verify equipment operation, report deficiencies, and provide sales leads to internal associates when appropriate.
Perform preventive maintenance, site surveys, replacements, and modifications as requested or needed.
Prepare for installations and repairs by examining building layouts, anticipating difficulties, gathering materials, and coordinating trades.
Develop action plans to troubleshoot inoperable equipment and resolve problems.
Determine required replacement parts, secure materials, complete repairs promptly, and return unused or refundable parts for credit.
Communicate face to face with customers to ensure clear and accurate information exchange.
Complete field service reports, equipment log sheets, and other required paperwork accurately and on time.
Operate and properly maintain a company vehicle.
Provide technical support to customers.
Work overtime or weekends as necessary to meet customer requirements.
Stay informed about industry news, products, services, competitors, emerging technologies, and product-line developments; attend company training seminars.
Represent the company professionally to customers and the public.