HVAC and Chiller Service Technician

Hoffman & Hoffman•Charlotte, NC

About The Position

The HVAC and Chiller Service Technician provides preventative maintenance, start-up, warranty, and repair services for light commercial and industrial air conditioning equipment, with a strong emphasis on customer service. Work is performed in industrial and commercial settings, including manufacturing, healthcare, and educational buildings. The technician may occasionally respond to after-hours emergency repair calls and must be flexible to work overtime or weekends when customer needs require it. Limited travel is required and may include occasional overnight stays. The role involves servicing and troubleshooting chillers and other HVAC equipment, identifying and repairing system problems at customer locations, conducting site surveys, and documenting work. The technician communicates directly with customers, provides technical support, prepares for installations and repairs, coordinates materials and trades, and maintains a company vehicle. The position also requires staying informed about HVAC products, industry developments, and emerging technologies, and attending company training seminars. This position regularly involves outdoor work and work inside mechanical or equipment rooms, sometimes in extreme weather. It includes exposure to live voltage, moving mechanical parts, heavy equipment, wet or humid conditions, elevated or precarious work areas, fumes or airborne particles, electrical-shock risk, and vibration. The work environment is typically loud. The role has physical requirements including frequent standing and movement, and lifting loads up to 75 pounds on occasion.

Requirements

Associate’s degree or equivalent from a technical or trade school, with a certificate in Heating, Ventilation, and Air Conditioning.
Minimum of five years of related experience preferred.
Ability to read, comprehend, and write simple instructions and short correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to understand data presented in graphical formats such as pie charts and bar graphs.
Ability to recognize problems and develop cost-effective solutions.
Ability to collect data, establish facts, and draw valid conclusions.
Must pass pre-hire requirements, including a background check, motor vehicle report, and drug screening.
Valid driver’s license.
EPA-mandated card for safe refrigerant handling.
Ability to meet the physical demands of the job, including standing, walking, reaching, stooping, kneeling, crouching, crawling, and lifting up to 75 pounds occasionally.
Ability to work outdoors and in mechanical or equipment rooms, including environments with electrical, mechanical, weather, noise, and other listed workplace hazards.

Nice To Haves

At least five years of related experience.
Operational knowledge of computers and Microsoft Office software.
Universal certification.

Responsibilities

Perform assigned chiller maintenance and troubleshooting in industrial and commercial settings.
Service, diagnose, and troubleshoot various types of chillers and other HVAC products and equipment.
Read and understand blueprints, equipment manuals, and engineering specifications to diagnose and repair units.
Use hand tools and specialty equipment typical of the commercial HVAC service trade.
Identify, analyze, diagnose, and repair systems and products at customer locations.
Survey customer sites for properly operating equipment and report deficiencies.
Provide sales leads to internal associates as appropriate.
Perform preventative maintenance, site surveys, replacements, and modifications as requested or needed.
Prepare for on-site installations and repairs by reviewing building layouts, anticipating difficulties, gathering materials, and coordinating trades.
Develop action plans to repair inoperable equipment and resolve problems.
Determine required replacement parts, secure materials, complete repairs promptly, and return unused or refundable parts for credit.
Communicate face to face with customers and provide technical support.
Document work accurately in field service reports, equipment log sheets, and other required paperwork, and submit paperwork on time.
Operate and properly care for and maintain a company vehicle.
Work overtime or weekends as necessary to meet customer requirements, and respond occasionally to after-hours emergency calls.
Stay informed about industry news and trends, products, services, competitors, emerging technologies, and product-line developments.
Attend company training seminars to become familiar with product lines.
Represent the company professionally to customers and the public.