Children's Services Supervisor-Bilingual

County of Tulare • Tulare, CA

2d • Onsite

About The Position

This recruitment will establish an employment list to fill current and any future vacancies within the Health and Human Services Agency. The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration. Current vacancy is with the Health and Human Services Agency located in Tulare. The anticipated life of the list is six months. Spanish bilingual designated positions are entitled to an additional $.63 (cents) per hour. A Spanish proficiency exam will be required. Applicants must be fluent in the ability to read, write and speak in the Spanish language as well as in English.

Requirements

• Equivalent to completion of 48 units of college level study in health sciences, social sciences or closely related field.
• Two (2) years of increasingly responsible and complex technical experience.
• Work experience must demonstrate making independent decisions.
• Knowledge of Financial record keeping procedures.
• Math sufficient to calculate financial eligibility, compile data and compute percentages
• California Children’s Services (CCS) program guidelines, rules and regulations.
• Principles and practices of supervision, evaluation and training.
• Medi-Cal, Medicare, and private insurance regulations and billing practices.
• Medical diagnosis and procedural coding systems.
• Laws and regulations governing collection procedures.
• Interviewing techniques to obtain or exchange information.
• Proper communication methods and practices for all forms of communication.
• Standard office practices, methods, equipment, and procedures.
• Correct use of punctuation and grammar in all forms of communications.
• Patient accounting practices.
• Basic medical terminology.
• Work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers.
• Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment.
• Develop and implement policies and procedures relating to claims.
• Gather, assemble, analyze, and evaluate facts, draw logical conclusions, and make appropriate recommendations.
• Prepare statistical reports using correct grammar, punctuation, and spelling.
• Interview patients and others to obtain financial and personal information.
• Evaluate patient’s financial status and plan appropriate payment agreements.
• Initiate and coordinate changes to software to enhance performance.
• Maintain patient confidentiality.
• Organize work and maintain systematic, detailed, and accurate records.
• Retain and recall information.
• Understand and follow oral and written instructions.
• Maintain productivity with frequent interruptions.
• Be a patient and sympathetic listener when working with those under stress or experiencing major life trauma.
• Effectively work independently and in a team oriented environment.
• Speak, read and write in Spanish, as well as in addition to English.

Nice To Haves

• Work experience in health maintenance organization (HMO) and managed care claims payment processing.

Responsibilities

• Plan, assign, train, supervise and evaluate the Children Services Workers and other direct report support staff.
• Participate in the development and preparation of California Children’s Services (CCS) budget, goals and objectives consistent with organization's goals.
• Coordinate the needs of the unit's information system.
• Assist management in completing claims related special projects.
• Prepare reports on CCS case activities and statistics for review and evaluation by management and utilization review staff.

Benefits

• Spanish proficiency exam will be required.
• Spanish bilingual designated positions are entitled to an additional $.63 (cents) per hour.
• This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree