CHILDREN'S CLUB - SUPERVISOR

GATE HR•Ponte Vedra Beach, FL

About The Position

Ponte Vedra Inn & Club is seeking a service-driven Children's Club Supervisor to help oversee daily operations of The Reef, its children's program. Working with the Children's Club Manager, the supervisor helps ensure high standards of safety, service, and quality; leads and supports the team; and creates engaging experiences for children, members, and guests. The role includes overseeing childcare operations, supporting staff development and administration, maintaining a safe and welcoming environment, and delivering Forbes Five-Star hospitality.

Requirements

Ability to read, write, speak, and understand English.
At least two years of experience in a luxury club, resort, or hospitality environment.
At least one year of supervisory or management experience.
Valid driver's license.
CPR, AED, and First Aid certification, or ability to obtain certification upon hire.
Experience working with children ages 6 months through 12 years.
Strong leadership, communication, and organizational skills.
Knowledge of childcare operations, safety procedures, and child development.
Understanding of operating and capital budgets.
Ability to multitask in a fast-paced, family-focused environment.
Strong customer service skills and a passion for hospitality.
Ability to communicate effectively with members, guests, children, and colleagues.
Ability to walk throughout the property for extended periods.
Ability to lift, carry, and move up to 35 pounds.
Ability to work indoors and outdoors in varying weather conditions.
Ability to stand, bend, reach, and remain active throughout scheduled shifts.

Nice To Haves

Bachelor's degree in a related field preferred.
Experience with reservation systems, point-of-sale software, and Microsoft Office preferred.

Responsibilities

Assist with the daily operation of The Reef Children's Club.
Lead by example while maintaining Forbes Five-Star hospitality standards.
Supervise, coach, train, and support Children's Club team members.
Assist with hiring, onboarding, scheduling, payroll, and performance management.
Maintain a safe, clean, and engaging childcare environment.
Ensure compliance with childcare safety policies, sanitation standards, and emergency procedures.
Plan and participate in age-appropriate games, crafts, educational activities, camps, and special events.
Build relationships with children, parents, members, and guests through personalized service.
Handle member and guest concerns professionally and promptly.
Monitor staffing levels to maximize service while controlling labor costs.
Maintain inventory of toys, games, crafts, and childcare supplies.
Process reservations, check-ins and check-outs, and point-of-sale transactions accurately.
Keep reception and childcare areas organized and welcoming.
Answer phones, respond to inquiries, and assist members according to Forbes Five-Star service standards.
Become proficient in reservation, point-of-sale, and childcare management systems.
Ensure children are released only to authorized parents or guardians.
Report safety concerns immediately and promote a culture of safety throughout the department.
Stay current on childcare trends and implement programs that enhance the member experience.
Perform additional duties as assigned to support Children's Club and Surf Club operations.