Children's Behavioral Health Training Operations Manager

Public Consulting Group•US MI Remote, MI

4d•$83,400 - $110,000•Remote

About The Position

Public Consulting Group (PCG) is hiring an Operations Manager for the Michigan Capacity Building Center for Children's Behavioral Health (MI CBC), a statewide initiative under the Michigan Department of Health and Human Services (MDHHS) that centralizes children's behavioral health training and workforce supports. The role oversees all operational aspects of the MI CBC, including the successful delivery of training programs, platform management, communications, and client engagement. The position serves a large statewide population of behavioral health practitioners and requires attention to detail, operational excellence, and continuous improvement. PCG's Human Services team supports state and municipal agencies serving children, adults, and families. The organization describes its culture as collaborative, mission-driven, inclusive, and focused on meaningful public-sector improvements.

Requirements

Bachelor's degree.
At least 5 years of experience in project management or operations management, preferably in human services.
Proven ability to lead large-scale, multi-stakeholder initiatives.
Strong technology, data analysis, critical thinking, problem-solving, and performance-reporting skills.
Excellent communication and relationship-building skills.

Nice To Haves

Master's degree preferred.
Understanding of state government operations and/or behavioral health programs.
Experience managing training operations.

Responsibilities

Direct, manage, and implement the MI CBC's day-to-day operations, including its website and registration platform, live and virtual session logistics, communications, continuing education unit (CEU) processing, and compliance with MDHHS standards.
Manage the delivery of more than 200 annual trainings, covering technical and in-person logistics, communications, and training support.
Manage subcontractor agreements and support quality training content aligned with MDHHS priorities.
Identify opportunities to improve processes, efficiency, quality, and customer and staff experience; troubleshoot challenges and carry solutions through implementation.
Monitor key performance indicators, develop and manage performance dashboards, and implement continuous quality improvement (CQI) cycles.
Participate in project budgeting and financial management activities and conversations.
Lead and supervise the team while fostering a collaborative, high-performance culture.