Childcare Finance Coordinator

YWCA of Lubbock•Lubbock, TX

About The Position

The Childcare Finance Coordinator is responsible for childcare billing and maintaining accurate, timely childcare program accounts, enrollments, and ledgers. The role also processes and approves or denies childcare scholarships, coordinates childcare authorizations and enrollments with Child Care Services, and helps ensure YWCA childcare programs comply with applicable policies. The position works closely with YWCA Program Directors on billing and enrollment procedures and Parent Handbook updates, and may provide backup support in other accounting areas. The position operates primarily in an office environment and involves regular interaction across departments and leadership levels. Occasional evening or weekend work may be required, and travel is infrequent (0–10 days per year).

Requirements

High school education required.
At least one year of Guest Service Specialist experience or related experience required.
Ability to work irregular hours from time to time, including evenings or weekends.
Ability to travel infrequently, approximately 0–10 days per year.
Must pass a criminal history background check and FBI fingerprint check.
Analytical and problem-solving skills.
Very strong written and verbal communication skills.
Strong computer skills, including Microsoft Office.
Ability to present professionally in appearance and manner.
Ability to relate well with a variety of populations.
Ability to learn and support the YWCA mission, vision, and policies and serve as a role model in the Lubbock community.

Responsibilities

Maintain scholarship information by collecting and calculating information and determining individual scholarship amounts.
Ensure scholarship applications are complete and processed promptly, resolve discrepancies, and conduct parent interviews as needed.
Monitor scholarship funding sources and advise parents of scholarship awards.
Maintain accurate automated billing plans and ensure billing is posted to childcare accounts using Brightwheel or other billing software.
Review Child Care Services emails and documents in KinderConnect, and make necessary account adjustments in Brightwheel or other billing software.
Serve as the main point of contact for Child Care Services regarding childcare authorizations and enrollments at YWCA childcare sites.
Help ensure YWCA compliance with Child Care Services policies on attendance tracking, payments, and authorizations.
Create, update, or edit enrollment packets for YWCA childcare programs in Brightwheel or other childcare software.
Ensure registration for Summer Camp, YWCAre After-school, and Mini Camps launches on schedule.
Review and update withdrawal, vacation request, and waitlist forms, and process submitted forms.
Maintain scholarship operations in accordance with policies and procedures and report needed changes.
Protect applicant confidentiality and maintain applicant confidence.
Participate in training sessions and administrative staff meetings, and attend other meetings to represent the organization as needed.
Work with YWCA Program Directors to create billing and enrollment procedures.
Collaborate with Program Directors and provide input on annual updates to the Parent Handbook.
Provide backup support in other accounting areas as needed.
Serve as a mandated reporter and promptly report suspected child abuse or neglect, no later than within 24 hours, in accordance with applicable laws and organizational procedures.
Perform other duties as assigned.