Child Support Supervisor

sjgov•Stockton, CA

4d•Onsite

About The Position

This examination is being given to fill 1 vacancy in the Department of Child Support Services and to establish an eligible list that may be used to fill future vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. Potential new hires into this classification are required to successfully pass a DOJ Live Scan and a pre-employment background investigation as a condition of employment. Final appointment cannot be made unless the eligible has successfully completed the DOJ Live Scan background process. The County pays for the initial drug screen.

Requirements

Two years of full-time experience as a Child Support Specialist II or comparable journey level classification in a California child support services agency.
One year of full-time experience as a Child Support Specialist III in San Joaquin County or comparable advanced journey level classification in a California child support services agency.
Principles and practices of employee supervision, evaluation and training.
Techniques for motivating employees.
Collection methods and procedures.
Techniques for effective interviewing.
Basic computer software tools used for case management, investigation, data collection, research and communication.
Basic data processing reporting and information gathering procedures.
Basic record keeping.
General office practices.
Principles of letter writing.
Laws and regulations pertaining to collection of support.
Assign and review work.
Guide and evaluate the development of subordinates.
Establish effective working relationships with others, and work collaboratively.
Effectively communicate orally and in writing (including spelling, vocabulary, sentence and paragraph structure).
Analyze staffing and equipment needs.
Interpret, apply and explain complex laws and regulations.
Make effective decisions.
Frequent operation of computers.
Repetitive motion.
Sitting for extended periods.
Walking.
Occasional driving may be required.
Frequently 5 pounds or less lifting.
Occasionally 5 to 30 pounds lifting.
Constant good overall vision and reading/close-up work.
Frequent color perception and use of eye/hand coordination.
Occasional use of depth perception and peripheral vision.
Normal dexterity with frequent writing and repetitive motions.
Frequent hearing and talking on the telephone and in person.
Frequent decision making, concentration and public contact.
Occasional exposure to grief.
Some assignments may require working weekends, nights, and/or occasional overtime.

Responsibilities

Plans, assigns, supervises, and evaluates the work of Child Support Officers and/or related support staff involved in the execution of child support cases.
Conducts training sessions and supervises on-the-job training.
Coordinates with other units within the agency.
Audits child support files for adherence to approved processes.
Monitors program statistics.
Prepares and/or implements recommendations based on finding of child support case files.
Participates in development of division policy and procedures.
Recommends cost effective changes in collection operations.
Designs forms.
Acts as liaison for computerization of Child Support files.
Recommends staffing and equipment for budget.
Provides workload information for budget purposes.
Prepares correspondence.
Prepares a variety of reports, including statistical reports.
Analyzes problem cases to determine the most effective means of efficient collection.
May personally handle more difficult aspects of specific cases.
Composes letters.
Responds to inquiries regarding accounts.
May testify in court.
May serve as a liaison with other State and County agencies.
Handles any complaints concerning staff or cases assigned to the team.
Holds regular staff meetings and training sessions to keep personnel informed of any procedural and/or regulatory changes involved in their work.