Child Support Services Agent 2
About The Position
The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent 2. This position will report to the Manager, Child Support Services and is located in Newnan, GA (Coweta County). DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.
Requirements
- High school diploma/GED and two (2) years of direct job-related experience.
- One (1) year of experience at the lower level Child Support Services Agent 1 (SST060) or position equivalent.
Nice To Haves
- Bachelor's degree from an accredited college or university.
Responsibilities
- Establishes child support obligations and ensures that such obligations are met.
- Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
- Manages a caseload to ensure that child support obligations are met.
- Performs other professional responsibilities as assigned by supervisor.
- Under direct supervision, establishes and enforces child support obligations of responsible parents.
- Coordinates child support activities with legal, judicial and public organizations.
Benefits
- unique training opportunities
- employee retirement plan: 401(k) plan and 457 plan
- 13 paid holidays
- vacation & sick leave
- medical, dental, vision
- long/short-term care
- life insurance
- employee discount programs
- telework opportunities depending upon the position(s)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
