Child Support Assistant

Milwaukee County•Milwaukee, WI

4d•$17 - $25

About The Position

Under the general direction of the child support supervisor, the Child Support Assistant performs varied customer service tasks within an organizational unit. The assistant responds to and routes worklist items to appropriate departments, interprets information received from participants, and identifies services needed. The role includes mailing information and motion packets and income withholdings, conducting frequent in-person interviews, and contacting participants or other parties by phone or email to address concerns, provide general information, or gather information. The position involves assisting participants who call or visit the office with child support policies, procedures, and case-specific issues; reviewing and providing limited financial information in the KIDS System; and using multiple computer databases to review cases, retrieve data, and respond to inquiries. The assistant updates case information, records interview details and actions taken, generates address and employer verification letters, prepares service-related packets and drafts income withholdings, and determines which unit should address each participant's concerns. The work involves high-volume public contact, including contact with distressed individuals, in a structured work environment. Employees must work accurately and efficiently, maintain strict confidentiality, and interact sensitively and effectively with participants and a range of professionals and agencies. Other duties may be assigned.

Requirements

High school diploma or GED equivalent.
Current Wisconsin resident at the time of application.
At least 6 months of clerical or child support experience.
Basic knowledge of related computer and software applications, including word processing and spreadsheets.
High level of accuracy and comprehension.
Knowledge of office and customer service principles, methods, and practices.
Oral and written communication skills.
Analytical skills and basic math skills.
Data-entry skills and ability to use a personal computer to query and retrieve information and produce word-processing documents.
Ability to plan and work independently, conduct interviews, and work in a fast-paced, high-stress environment.
Ability to work efficiently in a high-volume, fast-paced environment with multicultural populations of varying educational and socioeconomic backgrounds.
Ability to project a positive and concerned image to the public and be sensitive to participants.
Ability to learn child support regulations, policies, procedures, statutes, and requirements.
Ability to work effectively and harmoniously with clients, attorneys, families, court officials, community-based agencies, law enforcement, other government agencies, and the public.
Ability to maintain strict confidentiality.

Responsibilities

Address child support policies, procedures, and case-specific issues with participants who call or visit the office.
Review and provide limited financial information found in the KIDS System.
Contact participants or other parties by phone or email to address general concerns, provide general information, or gather information.
Use and analyze multiple computer databases to review cases, obtain data, and respond to child support inquiries.
Update participant information, including addresses and employers, and record information discussed or received during in-person interviews.
Add notes documenting actions taken on cases.
Generate letters to verify address and employer information.
Send packets related to services requested by participants and draft income withholdings.
Determine the appropriate unit to address participant concerns, including interstate, paternity, intake, order establishment, or financial units.
Perform other duties as assigned.