Child Support Assistant

Kings County•Hanford, CA

12d

About The Position

Kings County Child Support Services is hiring a Child Support Assistant to perform specialized clerical and case-support functions, assist members of the public, and provide essential case-management support. Future vacancies may be filled from an eligible list established through this recruitment. Incumbents must recuse themselves from cases involving the employee, a relative, someone with whom the employee cohabits, or someone with whom the employee has a personal or business relationship. Work assignments may be changed, and reasonable accommodations may be made so qualified employees can perform the essential functions of the job.

Requirements

Equivalent to completion of the twelfth grade.
One year of public-contact experience in general clerical work, customer service, obtaining information from the public, or related administrative support work. Additional education may substitute for the required experience.
Possession of a valid California driver's license issued by the Department of Motor Vehicles at the time of appointment.
Qualify for security clearance through a background investigation and fingerprint check.
Ability to type and use a computer keyboard with sufficient speed and accuracy to perform the duties of the position.
Minimum requirements must be met by the closing date.

Responsibilities

Maintain the front reception counter or window; greet and escort visitors; provide information and direct services concerning child support; answer questions, take and convey messages, refer issues, and schedule appointments.
Collect, open, date-stamp, sort, identify, and distribute incoming mail and legal documents; scan and upload documents to case files; process documents for routing and mailing.
Answer incoming telephone calls and emails, and respond to voicemail and email messages.
Compose, type, process, proofread, edit, and correct correspondence, memos, legal documents, reports, manuals, forms, and other materials for accuracy, completeness, policy compliance, grammar, punctuation, and spelling.
Create, organize, archive, scan, copy, maintain, and retrieve records and files; maintain or establish filing systems and databases; audit case files for compliance with applicable laws and records-retention schedules.
Provide basic case-management support, including interviewing participants, collecting and organizing information, locating participants, conducting locate activities, providing information, and referring cases to Child Support Specialists or a supervisor as appropriate.
Access, organize, scan, and attach reports and related information—including criminal records, credit reports, and tax records—to case files.
Attend meetings, conferences, workshops, and training sessions to stay current on child support programs, regulations, policies, procedures, and developments.
Maintain accurate records and files; update information, research discrepancies, perform data entry, and document case-management activities.
Provide information, training, and demonstrations to new employees on work tasks; assist with employee orientation and training.
Learn to interpret and apply applicable federal, state, and local rules and regulations, and explain office policies and legal procedures to internal and external customers.
Follow County and mandated safety rules, regulations, and protocols.
Communicate courteously, respectfully, honestly, promptly, and professionally with County staff, program participants, visitors, external agencies, and the public; use effective de-escalation techniques as needed.
Perform other related duties as assigned.