Child Support Agent (High Point)

Guilford County • 325 East Russell Av High Point, NC

15h • Onsite

About The Position

This position works to establish paternity, support, enforce orders and modify orders for children in single parent households, including those where one parent lives in another state. The position works to enable single parent households and custodians of children to be self sufficient. An employee in this class is responsible for investigating and locating the parents of minor dependent children to determine if the parent is capable of contributing to the support of the child. The employee must be familiar with investigative procedures and techniques used in a child support office. Work requires considerable firmness and tact in dealing with the parents of minors. A high degree of resourcefulness and the ability to interpret and apply a variety of procedures and regulations is required. Work is performed under general supervision and is evaluated through reports, conferences and public reaction.

Requirements

• Considerable knowledge of investigative procedures and techniques.
• Ability to analyze, evaluate and recommend appropriate child support action.
• Ability to communicate effectively with parents of minor dependent children, law enforcement agencies and judiciary personnel to obtain pertinent information.
• Ability to maintain effective working relationships with other employees and the general public.
• Ability to present information orally or in report form.
• Four-year degree, preferably in related field; OR, an Associate Degree, preferably in related field, and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; OR, high school graduate and four years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.
• Copy of transcripts must be submitted with online application.
• Official college transcripts required at time of hire.

Nice To Haves

• Preferably in related field (for degree)

Responsibilities

• Investigates and locates absent parents of children through contacts with former employers, the court system, law enforcement agencies, tax records and the general public.
• Maintains caseloads in the ACTS system.
• Responds to participant questions and concerns.
• Manages reports.
• Interviews and negotiates with program participants.
• Prepares and presents cases in court.
• Establishes paternity and legal support obligations and/or monitors and initiates procedures for enforcing child support payments.
• Contacts and confers with the parent, magistrates, attorneys and other law enforcement agencies to ensure proper paternity for child.
• Maintains support payment records and overall case compliance through use of monthly reports and system generated reminders.
• Performs collections activities by utilizing methods such as (but not limited to): telephone contact, mail/email, court action, etc.
• Performs other duties as assigned.

Benefits

• Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation.
• Work environment that is free from discrimination of any kind.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level