Child Support Call Center Agent
About The Position
As a Full-Time Child Support Call Center Agent, you will be responsible for answering inbound calls regarding child support receipts and disbursements. You will handle standards in a fast-paced, large call volume environment, utilizing multiple computerized systems, multi-tasking, and documenting each call. You will respond to Michigan child support inquiries and complaints using a standard script and procedures, gathering information and researching/resolving inquiries. Additionally, you will inform callers about available services and assess their needs, and provide peer-to-peer training for incoming training classes that transition to the call center floor.
Requirements
- High School Diploma or an equivalent level of education
- Successfully pass a background check and fingerprinting
- Demonstrate problem-solving skills
- 1-2 year's experience in a call center environment
- Able to type a minimum of 30 WPM (words per minute) on a computer
- Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
- Ability to convey complex information clearly and concisely
- A strong work ethic
- Effective and accurate written and verbal communication skills
- Ability to be detail oriented
- Effective problem-solving skills
- Ability to be well organized
- Excitement for innovative technology
- Calm conflict resolution and problem-solving skills
- 100% attendance and punctuality commitment
- Ability to work independently
Responsibilities
- Answer inbound calls regarding child support receipts and disbursements
- Handle standards in a fast-paced, large call volume environment
- Utilize multiple computerized systems, multi-tasking, and document each call
- Respond to Michigan child support inquiries, and complaints, using a standard script and procedures
- Gather information and research/resolve inquiries
- Inform callers about services available and assess caller's needs
- Provide peer-to-peer training for incoming training classes that transition to the call center floor
Benefits
- Paid Training
- Career Growth Opportunities
- Great Work Environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
