Child Support Call Center Agent

Conduent State & Local Solutions, Inc • East Lansing, MI

1d • Onsite

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As a Full-Time Child Support Call Center Agent, you will be responsible for:
Answer inbound calls regarding child support receipts and disbursements
Handle standards in a fast-paced, large call volume environment.
Utilize multiple computerized systems, multi-tasking, and document each call.
Respond to Michigan child support inquiries, and complaints, using a standard script and procedures.
Gather information and research/resolve inquiries.
Inform callers about services available and assess caller's needs.
Provide peer-to-peer training for incoming training classes that transition to the call center floor.

Requirements

• High School Diploma or an equivalent level of education.
• Be able to successfully pass a background check and fingerprinting.
• Demonstrate problem-solving skills.
• 1-2 year's experience in a call center environment.
• Be able to type a minimum of 30 WPM (words per minute) on a computer.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• The ability to convey complex information clearly and concisely.
• A strong work ethic.
• Effective and accurate written and verbal communication skills.
• The ability to be detail oriented.
• Effective problem-solving skills.
• The ability to be well organized.
• Excitement for innovative technology.
• Calm conflict resolution and problem-solving skills.
• 100% attendance and punctuality commitment.
• The ability to work independently.

Responsibilities

• Answer inbound calls regarding child support receipts and disbursements
• Handle standards in a fast-paced, large call volume environment.
• Utilize multiple computerized systems, multi-tasking, and document each call.
• Respond to Michigan child support inquiries, and complaints, using a standard script and procedures.
• Gather information and research/resolve inquiries.
• Inform callers about services available and assess caller's needs.
• Provide peer-to-peer training for incoming training classes that transition to the call center floor.

Benefits

• Paid Training
• Career Growth Opportunities
• Great Work Environment
• Perks
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED