Child Support Agent

Gaston County Government•Gaston County Department of Social Services, NC

1d•Onsite

About The Position

Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service. As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county. Description Gaston Social Services: Protecting, caring for and empowering children and adults who are temporarily or permanently unable to care for themselves through the administrating of federal, state and county programs focused on improving the well-being of our citizens. The goal of the Gaston County Human Services Center and Division of Social Services is to foster an agency which is professionally responsive to our citizens' needs through daily caring outreach and simultaneously serve as an advocate for those in need. We strive to be community-minded and community-spirited. We abide by federal, state and county operating instructions in providing services and we assist welfare recipients in attaining self-sufficiency.

Requirements

Graduation with a high school diploma or GED equivalency with two (2) years of experience in eligibility, investigative, judicial, or paralegal work.
An Associate Degree in human resources or related field may substitute for 1 year of experience.
A Bachelor's Degree from an accredited college or university may substitute for required experience.
Must have a valid driver's license.
Must be proficient in Windows, Word, Excel and other basic computer skills.
The applicant selected must undergo and pass a drug screening test prior to employment.

Responsibilities

Interview applicants, explain program requirements and procedures.
Use various methods to obtain and verify data and documents to locate non-custodial parents.
Counsel with clients and non-custodial parents explaining the laws and procedures regarding paternity and their responsibility for the dependent child(ren) and the various remedies available through voluntary agreements and court actions to establish child support orders.
Gather information and evidence relative to case management, establish paternity and negotiate prospective payment plans and obligations with custodial and non-custodial parents.
Meets with magistrates, Judges, attorneys and law enforcement personnel to establish paternity and court ordered support obligations.
Prepare case documents for court hearings and provide assistance to the Child Support Attorney, testifying in court as needed.
Prepare and write court orders and other legal documents to be reviewed by the Child Support Attorney.
Performing DNA testing when necessary.
Solve problems, concerns, answer inquiries by communication with custodial parents and non-custodial parents through appointments, walk-ins, emails and telephone calls.
Write narrative reports regarding case activity documenting those events and actions taken in Child Support computer system (ACTS) to establish or enforce court ordered support obligations.
Process Income Withholding documents.
Meet State and Local goals in the five incentive areas: Paternity Established, Cases Under Order, Current Support Collected, Payment toward Arrears, and Total Collections, based on assigned area of specialty; Establishment, Enforcement, Interstate, Modifications, or Foster Care.
Must be available to work mandatory emergency shelters & other duties as assigned.