Child Support Agent II

Harnett County•Lillington, NC

6d•Hybrid

About The Position

Work as a Child Support Agent II involves the investigation, initiation, preparation, organization, and enforcement of child support orders in the Child Support Enforcement program, while adhering to all State and Federal timeframes. The employee performs services related to non-custodial parent location, paternity establishment, support establishment and enforcement, including the establishment of medical insurance coverage provisions in orders and their enforcement when available and appropriate. This role also includes in-depth investigation and preparation of cases for court, the enforcement of court support orders, and managing variables affecting a case. The agent plays an independent role in presenting cases (with the child support attorney) in the courtroom.

Requirements

Thorough knowledge of Child Support Enforcement, related legal procedures, judicial operations and office management practices and procedures.
Skills in interviewing, investigating, analyzing case variables and getting information to build a case.
Ability to organize and summarize case information.
Ability to represent program in oral and written form.
Skills using Microsoft Office applications.
Ability to work effectively in a team-oriented office environment and work independently.
Ability to manage multiple priorities and time-sensitive projects.
Excellent communication skills.
Ability to coordinate and monitor office procedures and workflow.
A four-year degree and six months of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills, and abilities needed to perform the work; OR an associate’s degree in business administration, human resources, law enforcement, or a closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills, and abilities needed to perform the work; OR graduation from high school and three years of experience in eligibility, investigative, or legal work that provides knowledge, skills, and abilities to perform the work; OR an equivalent combination of education and experience.

Responsibilities

Interview, collect and assess information to ensure ACTS (Automated Collection and Tracking System) opens case at the appropriate level for all public and non-public assistance clients.
Interview clients to explain services and laws regarding child support.
Advise clients on the importance of legally establishing paternity for children born out of wedlock.
Interview and advise non-custodial parents regarding responsibility for dependent children.
Locate the non-custodial parent using all available sources and ensure correctness of the information, analyze the information and determine appropriate steps to take as well as documenting attempts and locates appropriately in ACTS.
Review the case to determine if paternity is an issue.
Determine appropriate action to establish paternity voluntarily or through court action preparation and court filing procedure.
Arrange genetic DNA testing as needed, documenting scheduling and outcome in ACTS as well as notification.
Interview and counsel the client and non-custodial parent regarding responsibilities; complete necessary forms, affidavit of parentage and/or order of paternity if appropriate.
Interview client and NCP in order to verify income, expenses and insurance availability.
Utilize the NC Child Support Guidelines to determine support amount using applicable worksheets.
Prepare legal documents including Voluntary Support Agreement or lawsuit documents.
Proceed with court action to establish support if needed.
Monitor the terms of the court order through reviewing information in ACTS.
Identify cases in delinquency status and determine appropriate enforcement action.
Initiate action after the appropriate enforcement tool is determined and complete all ACTS documentation.
Testify, negotiate prospective payment plans, prepare appropriate court orders as needed and confer with the child support attorney as well as the parties all while wearing appropriate court attire and using proper courtroom etiquette.
Prepare payment history for court; employment/wage determination; other case information that may affect worksheet computation.
Handle modifications of court orders as appropriate per both agency motion filing and/or Defendant filings, which also require scheduled court hearings.
Responsible for the financial management and accounting of child support orders.
Monitor and reconcile accounts and determine distribution of money.
Update automated system as need arises based on new or additional information received.
Routinely perform duties involving working reports to ensure all areas of information remain accurate involving individual caseloads.
Communicate routinely with clients, non-custodial parents, employers and co-workers as well as community partners such as the Sheriff’s Department, Clerk of Court and attorneys as well as other states child support agents.
Process cases coming into NC from another state or county through the NC Central Registry.
Process cases that cannot be handled in this state according to applicable laws.
Perform other duties as assigned by the Manager and/or Supervisor.
May perform shelter management services at times of natural or man-made emergencies.