Ers Chief Technology Officer

County•Milwaukee, WI

About The Position

The Chief Technology Officer (CTO) develops and oversees the Employes' Retirement System’s IT policies, strategies, and investments, ensuring alignment with the organization’s business strategy and operational functions. The role leads IT implementation, infrastructure and data center operations, application and architecture development, technology modernization, risk management, business continuity, budgeting, and technology planning. The CTO provides updates to senior management and the Annuity and Pension Board and collaborates with peers at other public pension systems on emerging technologies, innovative business solutions, and total cost of ownership. The CTO hires, trains, supervises, and develops IT staff and contractors; manages staff performance evaluations; ensures users are trained on systems and technologies; and establishes strategic relationships with suppliers and consultants. This position is open only to eligible current City of Milwaukee employees. The position requires filing a statement of economic interests under the Milwaukee Code of Ordinances. The City welcomes qualified individuals with disabilities and will make reasonable accommodations during the hiring process.

Requirements

Regular status as a City of Milwaukee employee who has successfully completed a probationary period for a civil service position, or status as a City of Milwaukee employee in a fixed-term position.
Bachelor’s degree in business, computer science, information systems (with emphasis in management information systems), or a closely related field from an accredited college or university.
Five years of progressively responsible supervisory or management experience in the development, implementation, and operation of mission-critical IT systems; equivalent combinations of education and experience may be considered.
Knowledge of information systems, industry standards, best practices, regulations, and emerging technologies.
Ability to manage large-scale IT projects within established timelines and budgets and analyze and troubleshoot complex system issues.
Skill in IT project management methodologies and administration for critical systems, including application and database tuning, configuration, upgrades, monitoring, and ongoing maintenance.
Ability to use standard information systems and technology management tools.
Ability to read and interpret policies, procedures, technical publications, scopes of work, and contracts.
Technical knowledge of network and PC operating systems, including Microsoft Office and virtual servers.
Ability to develop policies, procedures, and internal standards aligned with departmental objectives.
Knowledge of applicable data privacy practices and laws.
Ability to promote staff accomplishments, teamwork, shared responsibility, and acceptance of change, and to foster an inclusive and respectful environment.
Ability to assign duties, set performance standards, evaluate staff, and effectively manage, coach, and train staff.
Knowledge of project management practices and principles and ability to develop and implement strategic goals, policies, and procedures.
Verbal communication and presentation skills, including explaining technical concepts to technical and non-technical audiences.
Written communication skills to produce clear and concise business correspondence.
Ability to work cooperatively and effectively with ERS management, Board members, elected officials, staff, and support personnel, and fairly with people from differing backgrounds.
Ability to analyze work in progress, adapt to changing requirements and priorities, exercise sound judgment, plan and organize multiple assignments, and meet deadlines.
Situational awareness and ability to perform work safely.
Ability to handle highly sensitive and confidential information and safeguard departmental digital assets.
Honesty, integrity, and ability to use City resources responsibly.

Nice To Haves

Experience planning and managing multi-year technology budgets and projects.

Responsibilities

Develop and administer IT policies, strategies, and investments.
Manage application and architecture development using established development methodologies and oversee delivery and execution of new and existing applications.
Lead Product Lifecycle Management efforts to modernize hardware, commercial off-the-shelf software, and network devices in a timely manner.
Oversee risk management and audit organizational IT policy compliance.
Implement and sustain the Business Continuity Plan, remote office site, and remote server site.
Manage IT infrastructure and data center operations to meet ERS Service Level Agreements; oversee maintenance, support, and optimization of infrastructure.
Develop and manage multi-year budgets covering ERS IT responsibilities.
Provide senior management and the Annuity and Pension Board with updates on the organization’s budget, strategic initiatives, and key priorities.
Collaborate with peers at other public pension systems on emerging technologies, innovative business solutions, strategic implications, and total cost of ownership.
Lead planning, specification, and evaluation of technology-based solutions supporting organizational objectives.
Hire, train, and oversee supporting teams and contractors using a team-oriented approach.
Research, evaluate, and recommend enabling and emerging technologies that improve interactions with ERS while optimizing costs.
Ensure IT users are trained to use new and existing systems and technologies productively.
Establish and maintain strategic relationships with key suppliers and consultants.
Provide supervision and guidance to IT staff, contractors, and vendors.
Manage staff performance evaluations and professional development.