Chief Steward

Flagship Facility Services•San Francisco, CA

4d•Onsite

About The Position

Flagship Culinary Services is seeking an experienced Chief Steward to oversee dishwashers and support employee cafés for a client described as the largest social media company in the world. The role is responsible for the efficient operation of the stewarding department in coordination with the Café Chef’s needs, while maintaining high cleanliness and hygiene standards in food-processing facilities. Key areas include HACCP, Hazmat processes and training, dish room operations, back-of-house cleaning, and equipment maintenance. The Chief Steward leads and manages the dish machine operator (DMO) team, including staffing, scheduling, training, performance management, payroll, inventory, and department operations. The role promotes company values and safety practices, ensures regulatory and company standards are followed, and works with upper management and HR on employee matters. The position is based in a fast-paced corporate kitchen with a set Monday-to-Friday schedule of 6:00 a.m. to 2:30 p.m. and no weekends.

Requirements

High school diploma or equivalent.
At least 3 years of steward managing experience.
Active Management Level Food Handlers’ Certification (ServSafe), maintained throughout employment, and compliance with local food-handler requirements.
Exemplary attendance, safety, and performance record in a previous position.
Solid track record of success in previous assignments demonstrating upward career progression.
Strong communication, problem-solving, employee-relations, and interpersonal skills.
Excellent verbal communication and ability to adapt communication style to the audience.
Ability to manage multiple tasks and projects, stay organized and prioritized, and manage a busy schedule.
Mid- to high-level skill using common Microsoft Office programs, ERP, and other programs used by Flagship.
Ability to handle equipment and tools safely.
Sense of urgency and professional appearance.
Ability to move throughout the café and kitchen.
Ability to work well under pressure in a fast-paced, frequently changing environment.
Ability to lead by example and hold others accountable.
Good or correctable vision and good balance to safely perform assigned tasks.
Ability to perform the physical demands of the position, including frequent standing, walking, bending, twisting, reaching, pushing, pulling, and lifting or carrying items up to 40 pounds; items over 40 pounds must be carried by two people.
Authorized to work in the U.S.

Nice To Haves

Ability to understand and speak Spanish.

Responsibilities

Achieve company objectives and goals and promote the Flagship brand and values within the client’s culinary culture.
Promote and ensure adherence to the company’s safety culture, food-handling practices, OSHA guidelines, Department of Health guidelines, and applicable regulatory standards.
Maintain a safe working environment and enforce cleanliness, hygiene, food safety, and sanitation standards.
Develop and maintain an employee engagement program based on Flagship core values.
Partner with upper management and HR regarding corrective actions, reviews, and employee issues.
Meet company Key Performance Indicators, including safety, staffing levels, and attrition.
Follow company standard operating procedures.
Manage assigned staff, including Kronos time-clock activity, scheduling, performance, coaching, counseling, discipline, and training.
Communicate job expectations and monitor and appraise employee results; develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Supervise and manage dish machine operator (DMO) personnel, including counseling, discipline, and training.
Prepare weekly schedules and payroll for DMO staff.
Order and maintain inventory of products and supplies needed for daily dish-area operations.
Maintain the proper flow of equipment and DMO personnel throughout all areas.
Lead and manage the DMO team and ensure departmental standards are followed.
Seek opportunities to improve the customer experience.
Complete disciplinary procedures and documentation according to standard operating procedures.
Encourage trust, respect, cooperation, and appropriate role-model behavior among team members.
Carry out other reasonable tasks assigned by the Operations Manager and perform other duties as assigned.
Delegate work and hold others accountable for achieving results within designated timelines.
Work effectively with union employees and collaborate with union representatives and non-union staff.