Chief Steward

Flagship Facility Services, Inc.•San Francisco, CA

6d•Onsite

About The Position

Flagship Culinary Services is seeking an experienced Chief Steward to oversee dishwashers and support employee cafes for its client, a large social media company. The role is responsible for efficiently running the steward department in coordination with the Café Chef’s needs and maintaining high cleanliness and hygiene standards in food processing facilities. Key areas include HACCP, Hazmat processes and training, dish room operations, back-of-house cleaning, and equipment maintenance. The Chief Steward leads and manages dish machine operator (DMO) staff, supports the café operation, and ensures compliance with company, departmental, and regulatory policies and standards. The position includes scheduling and payroll, staff development and performance management, ordering and inventory, and coordinating equipment and personnel flow. The role works in a fast-paced corporate kitchen and requires an active management-level ServSafe certification and the ability to perform the physical and operational duties described.

Requirements

High school diploma or equivalent.
Minimum of 3 years of steward managing experience.
Active Management Level Food Handlers’ Certification (ServSafe) and compliance with local food handler requirements.
Consistently perform duties responsibly and efficiently.
Exemplary attendance, safety, and performance record in a previous position.
Solid record of success in previous assignments demonstrating upward career tracking.
Strong communication, problem-solving, employee relations, and interpersonal skills.
Ability to work well under pressure in a fast-paced environment and manage multiple tasks and projects consistently.
Ability to stay organized, prioritize, and manage a busy schedule.
Ability to use common work programs, including Microsoft Office, ERP, and other programs used by Flagship.
Ability to handle equipment and tools safely.
Ability to work with and support union employees, collaborate with union representatives, and work with non-union staff.
Ability to delegate work and hold others accountable for results within designated timelines.
Ability to move throughout the café and kitchen.
Professional appearance.
Good or correctable vision and good balance to safely perform assigned duties.

Nice To Haves

Ability to understand and speak Spanish.

Responsibilities

Achieve company objectives and goals and promote the Flagship brand and values within the client’s culinary culture.
Promote and ensure staff adherence to Flagship’s safety culture and maintain a safe working environment using proper food handling and food safety guidelines.
Develop and maintain an employee engagement program based on Flagship core values.
Partner with upper management and HR regarding corrective actions, reviews, and employee issues.
Meet company Key Performance Indicators, including safety, staffing levels, and attrition.
Follow company standard operating procedures.
Manage assigned staff, including scheduling Kronos time clock activity and monitoring performance.
Communicate job expectations; plan, monitor, and appraise performance; coach, counsel, and discipline employees; and develop and enforce systems, policies, procedures, and productivity standards.
Supervise and manage DMO personnel, including counseling, discipline, and training.
Seek opportunities to improve the customer experience.
Prepare weekly schedules and payroll for DMO staff.
Order and maintain inventory of products and supplies needed for daily dish area operations.
Ensure staff adherence to regulatory, departmental, and company policies and standards.
Maintain proper flow of equipment and DMO personnel throughout all areas.
Lead and manage the DMO team and ensure departmental standards are followed.
Complete disciplinary procedures and documentation according to standard operating procedures.
Build mutual trust, respect, and cooperation among team members and model appropriate behavior for DMO teams.
Carry out other reasonable tasks assigned by the Operations Manager and perform other duties as assigned.