CHIEF SERVICES OFFICER

Federation of State Medical Boards•Euless, TX

About The Position

The Federation of State Medical Boards (FSMB) is seeking an innovative, collaborative, enterprise-minded leader to serve as its next Chief Services Officer (CSO). This role is a key member of the executive leadership team, reporting to the President and CEO. The CSO will have broad responsibility for advancing operational excellence and organizational performance across FSMB’s diverse portfolio of services, assessment programs, technology, data resources, and member experience. The position requires ensuring effective execution across business units, strengthening operational alignment and accountability, identifying opportunities to improve processes and service delivery, and positioning FSMB to respond to the evolving needs of its member boards. Technology, data, and artificial intelligence will be important enablers of this work, supporting greater efficiency, innovation, and organizational effectiveness. The successful candidate will be an accomplished enterprise operations leader with broad business acumen and experience leading complex, multi-unit organizations, demonstrating a strong record of translating strategy into execution, optimizing operations and service delivery, developing senior leaders, and driving performance across interconnected functions. They will also possess sufficient technology fluency to understand how data, analytics, emerging technologies, and artificial intelligence can enable operational effectiveness, inform strategy, and create new opportunities. Exceptional emotional intelligence and interpersonal effectiveness are crucial for building trust, fostering collaboration, communicating through change, and leading by influence.

Requirements

Broad operational leadership experience.
Experience leading complex, multi-unit organizations.
Strong record of translating strategy into execution.
Experience optimizing operations and service delivery.
Experience developing senior leaders.
Experience driving performance across interconnected functions.
Sufficient technology fluency to understand how data, analytics, emerging technologies, and artificial intelligence can enable operational effectiveness, inform strategy, and create new opportunities.
Exceptional emotional intelligence and interpersonal effectiveness.
Ability to build trust, foster collaboration, communicate through change, and lead by influence rather than authority.
Ability to build relationships across executive leadership, staff, member boards, and external partners.
MBA, MPH or related graduate degree; degrees in technical fields, data sciences, or information systems are also welcomed.

Responsibilities

Advancing operational excellence and organizational performance across FSMB’s diverse portfolio of services, assessment programs, technology, data resources, and member experience.
Ensuring effective execution across business units.
Strengthening operational alignment and accountability.
Identifying opportunities to improve processes and service delivery.
Positioning FSMB to respond to the evolving needs of its member boards.
Ensuring effective execution, operational alignment, and continuous improvement.
Translating strategy into execution.
Optimizing operations and service delivery.
Developing senior leaders.
Driving performance across interconnected functions.
Building trust, fostering collaboration, communicating through change, and leading by influence.
Building relationships across executive leadership, staff, member boards, and external partners.
Creating an environment of trust, engagement, accountability, and shared purpose.