Chief Quality Officer

Spurwink Services • Scarborough, ME

9d

About The Position

Spurwink's Chief Quality Officer (CQO) provides executive leadership and strategic oversight for the agency's quality management, continuous quality improvement (CQI), compliance, accreditation, and outcomes functions. The CQO ensures the delivery of high-quality, safe, ethical, and effective behavioral health services that are person-centered, recovery-oriented, and grounded in unconditional positive regard for the individuals and communities served, as well as agency employees. The CQO champions a culture of excellence, commitment, and belonging, ensuring quality systems support regulatory compliance and performance outcomes as well as dignity, inclusion, engagement, and meaningful recovery. As a member of the executive leadership team, the CQO partners across the organization to embed values-driven practices into daily operations, client care, and organizational decision-making.

The CQO provides executive leadership and strategic direction for CQI, compliance, accreditation, and outcomes management, and leads enterprise-level risk assessment, planning, and reporting with Senior Leadership. The role advises Senior Leadership on agency risk in collaboration with legal counsel, serves as executive liaison to the Board of Directors on quality and risk initiatives, and attends Board meetings to keep the Board informed of quality, risk management, and strategic plan initiatives in close collaboration with the CEO. The CQO also engages Maine DHHS leadership and national accreditation bodies to shape policy and advocate for sustainable statewide clinical metrics.

In collaboration with the Executive Leadership Team, the CQO leads efforts to establish, monitor, and report on strategic, departmental, and program goals and objectives. The position supervises CQI team members, directs the CQI Department, supports staff recruitment and retention, and maintains departmental operations in line with annual budget goals. The role also encompasses electronic health records and clinical oversight, regulatory compliance and ethical practice, accreditation and organizational excellence, and oversight of policies, procedures, and standards of care.

Requirements

• At least five years in a senior leadership, quality-focused capacity at a behavioral health or similar healthcare organization.
• At least five years of experience serving as a senior leader and program or department administrator.
• Licensed as a mental health professional (such as LCSW, LCPC, or psychologist) or have significant equivalent experience.
• Knowledge of electronic health records, privacy laws, licensing rules, and MaineCare rules related to Spurwink's services.
• Knowledge of quality improvement tools and strategies.
• Demonstrated capacity to generate, analyze, and report on data.
• Demonstrated capacity to work with teams across programs, departments, and professions within the agency and with external stakeholders.
• Organized, approachable, detail-oriented, collaborative, and able to meet deadlines in a timely manner.
• Proficient in the use of the agency's technology.
• Demonstrated excellence in verbal and written communication, including the ability to be clear and concise.

Responsibilities

• Provide executive leadership and strategic direction for the agency's CQI, compliance, accreditation, and outcomes management functions, aligned with the organization's mission and values.
• Serve as an active and key leader of the Executive and Senior Leadership Teams.
• Lead enterprise-level risk assessment, planning, and reporting in collaboration with Senior Leadership.
• Advise Senior Leadership on agency risk in collaboration with organizational legal counsel.
• Serve as executive liaison to the Board of Directors regarding enterprise-level quality and risk initiatives, plans, and outcomes.
• Attend Board of Directors meetings and ensure the Board is informed about organizational quality, risk management, and strategic plan initiatives, in close collaboration with the CEO.
• Engage with Maine DHHS leadership and national accreditation bodies to shape policy and advocate for sustainable statewide clinical metrics.
• Lead, with the Executive Leadership Team, organizational efforts to establish, monitor, and report on strategic plan, departmental, and program goals and objectives.
• Provide administrative supervision to CQI team members and foster teamwork, customer service, and accountability.
• Promote a culture of excellence and commitment by setting quality expectations and supporting learning, innovation, and continuous improvement across programs and services.
• Manage and direct the CQI Department, including appropriate staff recruitment and retention.
• Maintain departmental operations consistent with annual budget goals.
• Oversee electronic health records and clinical oversight.
• Oversee regulatory compliance and ethical practice.
• Oversee accreditation and organizational excellence.
• Oversee policies, procedures, and standards of care.

Benefits

• Health, dental, and vision insurance
• Pet insurance
• Employer-paid life insurance
• Short- and long-term disability
• Retirement account with matching contribution after one year of service
• Scholarships to Maine community colleges
• Tuition reimbursement
• 25% tuition reimbursement for the UNE Master of Social Work program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program
• Quality supervision and paid training opportunities
• Career advancement opportunities
• Flexibility of schedules
• Generous paid time off
• Opportunity for same-day pay
• Discounts on hotels, electronics, auto, groceries, event tickets, and more for health plan enrollees

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed