Chief Product Owner, Global Operations

Wellington Management•Boston, MA

7d•$120,000 - $225,000•Hybrid

About The Position

The Chief Product Owner, Global Operations, is a member of the Global Operations leadership team within the Infrastructure Platform. The role is responsible across Client Operations, Fund Services, Investment Operations, and Private Operations, shaping the product vision and translating firm strategy and operating-model priorities into capabilities that enable Operations and support the Investment and Client Platforms. The CPO owns Operations’ product roadmap, cross-product prioritization and sequencing, capacity allocation, investment rationale, and measurable outcomes. The role balances transformational change with business-critical services, sets a shared agenda for Operations Product Owners, and resolves prioritization conflicts they cannot settle. Product Owners report to the CPO and own their products’ vision, backlog, sequencing, and committed outcomes. The CPO partners with business stakeholders, the Platform CIO, and the Chief Architect to align capabilities and future-state workflows with the Global Operations target operating model and the platform’s technical vision. Technology partners remain accountable for solution design, engineering, support, and sustainability. As a peer to the Investment and Client Platform CPOs, the role aligns shared outcomes and represents Operations’ priorities and constraints in cross-platform decisions. This is a hands-on leadership role requiring deep product-management, agile, and applied-AI expertise. The CPO partners with business leaders to reimagine Operations workflows in an AI-native model, rather than working solely in an oversight capacity. The role also represents Operations in enterprise governance, leads and develops the Operations Product Owners, guides investment and capacity decisions, and stewards product and agile practices across Operations.

Requirements

10+ years in product management or product ownership roles.
Experience managing a team of Product Owners or product leaders.
Demonstrated experience using AI to reimagine an operations, servicing, or middle/back-office function and measurably improve business outcomes.
Deep experience with agile and scaled-agile methods, such as SAFe or equivalent, and credibility coaching and correcting Product Owners.
Experience translating firm strategy and target operating-model priorities into a multi-year roadmap spanning multiple operational domains.
Experience balancing measurable change outcomes with high-volume, SLA-driven business-critical services and competing capacity demands.
Proven ability to contribute to a senior business leadership team and partner as a peer with Investment and Client Platform product or business leaders.
Ability to align business priorities with a Platform CIO’s technical vision and delivery approach without formal authority over the CIO organization.
Ability to articulate investment cases in terms of additive versus run-the-business budget impact and explain prioritization decisions to leadership and governance audiences.

Nice To Haves

Financial services or asset management operations experience is strongly preferred.
Direct familiarity with derivatives, fund administration, guideline compliance, investment accounting, performance and attribution, or trade settlement is a strong plus.

Responsibilities

Shape the Global Operations product vision and own a multi-year product strategy and roadmap across Investment Operations, Client Operations, Fund Services, and Private Operations.
Define measurable product outcomes, including operating leverage, error rates, break resolution time, onboarding time, and service levels; hold Product Owners accountable for outcomes rather than delivery velocity alone.
Own the investment case for Operations technology, distinguish additive spending from run-the-business capacity, and represent Operations priorities, headcount, and application footprint in enterprise governance and budget planning.
Reimagine Operations workflows in an AI-native model, starting with high-volume or error-prone processes such as reconciliation, exception resolution, corporate actions, and guideline monitoring.
Partner with the Enterprise AI program and Infrastructure Platform CIO to identify and sequence agentic or AI-assisted capabilities into the roadmap, and establish AI-first as the default posture for new builds.
Directly manage, coach, evaluate, and develop Operations Product Owners; establish shared standards for backlog quality, prioritization, and outcome definition.
Hold Product Owners accountable for product vision, backlog, sequencing, and committed outcomes; resolve prioritization conflicts and partner with technology leaders while preserving technology’s accountability for engineering and support.
Represent Operations in the Cross-Platform CPO Forum and resolve cross-platform priorities, dependencies, and capacity conflicts with Investment and Client Platform CPOs.
Partner with Global Operations leadership, division heads, and senior Investment and Client Platform stakeholders to align product capabilities with business priorities, future-state workflows, and client needs.
Own Operations’ side of committed cross-platform and non-discretionary initiatives, negotiating scope and sequencing across affected products.
Build internal communications and a change narrative for the product model rollout, addressing stakeholder questions about job security, reporting lines, and capacity.
Partner with the Infrastructure Platform CIO and Chief Architect to align product capabilities and roadmap priorities with the platform’s technical vision and delivery approach.
Set quarter-to-quarter investment priorities and capacity allocation across Operations products, balancing change delivery with business-critical services and working with the CIO organization supporting roughly 200+ FTE/FTC technology resources.
Participate in PI planning and enterprise governance as Operations’ business-accountable voice, ensuring committed outcomes are visible to Infrastructure Platform leadership.
Act as Operations’ subject-matter authority on product management and agile practices; coach Product Owners and business stakeholders on product ownership and business accountability for outcomes.
Align product and agile practices with the Global Operations target operating model, including protected run-the-business capacity, PI planning for discretionary change, and escalation paths for non-discretionary and inter-product demand.
Establish and defend capability contracts governing how Operations products serve requests from other products and platforms.

Benefits

Retirement plan
Health and wellbeing coverage
Dental, vision, and pharmacy coverage
Health savings account
Flexible spending accounts
Commuter program
Employee assistance program
Life and disability insurance
Adoption assistance
Back-up childcare
Tuition/CFA reimbursement
Paid time off, including leave of absence, paid holidays, volunteer, sick, and vacation time
Discretionary Corporate Bonus and/or incentives, if eligible
Flexible work environment: employees work from offices four days a week, with flexibility to work remotely one day a week