Chief Product Owner, Global Operations

Wellington Management•Boston, MA

6d•Hybrid

About The Position

The Chief Product Owner, Global Operations, is part of the Global Operations leadership team within Wellington Management’s Infrastructure Platform. The role shapes the product vision and translates firm strategy and operating-model priorities into capabilities supporting Operations and enabling the Investment and Client Platforms to serve clients. It is accountable for deciding what technology outcomes Operations invests in, when, and why, and owns the product roadmap, cross-product prioritization and sequencing, capacity allocation, and measurable outcomes while balancing transformational change with business-critical services. The CPO directly leads Operations Product Owners, setting a shared agenda and resolving prioritization conflicts they cannot settle. The role partners with business stakeholders, the Platform CIO, the Chief Architect, Enterprise AI, and peer platform CPOs to align capabilities with future-state workflows, the Global Operations target operating model, and the platform’s technical vision and delivery approach. Technology partners remain responsible for solution design, engineering, support, and sustainability. This is a hands-on leadership role requiring deep product-management, agile, and applied-AI expertise. The CPO leads the reimagination of Operations workflows in an AI-native model, represents Operations in cross-platform and enterprise governance, and stewards product and agile ways of working across the organization. Wellington describes its compensation approach as including salary, variable compensation, and benefits; the listed base salary range is USD 120,000–225,000. Employees work from offices four days per week, with flexibility to work remotely one day per week.

Requirements

10+ years of experience in product management or product ownership.
Experience managing a team of Product Owners or product leaders.
Demonstrated experience using AI to redesign an operations, servicing, or middle/back-office function and measurably improve business outcomes.
Deep experience with agile and scaled-agile ways of working, such as SAFe or equivalent, and the ability to coach and correct Product Owners.
Experience translating firm strategy and target operating-model priorities into a multi-year product roadmap across multiple operational domains.
Ability to balance measurable change outcomes with high-volume, SLA-driven business-critical services and competing capacity demands.
Experience contributing to a senior business leadership team and partnering as a peer with Investment and Client Platform product or business leaders.
Ability to align business priorities with a Platform CIO’s technical vision and delivery approach without formal authority over those organizations.
Comfort articulating investment cases in terms of additive versus run-the-business budget impact and explaining prioritization decisions to leadership and governance audiences.

Nice To Haves

Financial services or asset management operations experience is strongly preferred.
Familiarity with derivatives, fund administration, guideline compliance, investment accounting, performance and attribution, or trade settlement is a strong plus.

Responsibilities

Shape the Global Operations product vision and own a multi-year product strategy and roadmap spanning Investment Operations, Client Operations, Fund Services, and Private Operations.
Define measurable business outcomes for Operations products and hold Product Owners accountable for outcomes and service levels, including operating leverage, error rates, break-resolution time, and onboarding time.
Own the investment case for Operations technology, distinguish additive investment from run-the-business capacity, and represent Operations product strategy, headcount, and application footprint in enterprise governance and budget planning.
Lead the redesign of high-volume, error-prone Operations workflows for an AI-native model, including reconciliation, exception resolution, corporate actions, and guideline monitoring.
Partner with the Enterprise AI program and Infrastructure Platform CIO to identify and sequence agentic or AI-assisted capabilities; establish AI-first as the default posture for new build.
Directly manage, coach, evaluate, and develop Operations Product Owners; establish shared standards for backlog quality, prioritization, and outcome definition.
Resolve product prioritization conflicts and partner with technology leaders on delivery while maintaining technology’s accountability for solution design, engineering, support, and sustainability.
Represent Operations in the Cross-Platform CPO Forum and resolve cross-platform priority conflicts and dependencies.
Align product capabilities with business priorities and future-state workflows by partnering with Global Operations leaders, division heads, and Investment and Client Platform stakeholders.
Own Operations’ contribution to committed cross-platform and non-discretionary initiatives, negotiating scope and sequencing across affected products.
Develop internal communications and a change narrative for the Operations product model, addressing job-security, reporting-line, and capacity questions.
Partner with the Infrastructure Platform CIO and Chief Architect to align capabilities and roadmaps with the platform’s technical vision and delivery approach.
Set quarterly investment priorities and allocate capacity across Operations products in partnership with the CIO organization supporting roughly 200+ FTE/FTC technology resources.
Participate in PI planning and enterprise governance as Operations’ business-accountable representative, ensuring committed outcomes are visible to Infrastructure Platform leadership.
Steward product-management and agile practices, coach Product Owners and stakeholders on product ownership versus delivery management, and align ways of working with the Global Operations target operating model.
Establish and defend capability contracts governing how Operations products serve requests from other products and platforms.

Benefits

Retirement plan
Health and wellbeing coverage
Dental, vision, and pharmacy coverage
Health savings account
Flexible spending accounts
Commuter program
Employee assistance program
Life and disability insurance
Adoption assistance
Back-up childcare
Tuition/CFA reimbursement
Paid time off, including leave of absence, paid holidays, volunteer, sick, and vacation time
Eligible employees may receive a discretionary Corporate Bonus and/or incentives
Flexible work arrangement: office four days per week and remote work flexibility one day per week